IDEAS home Printed from https://ideas.repec.org/a/spr/flsman/v28y2016i1d10.1007_s10696-015-9220-8.html
   My bibliography  Save this article

Operations management in the home care services: a heuristic for the caregivers’ routing problem

Author

Listed:
  • Rabeh Redjem

    (Paris Vincennes University)

  • Eric Marcon

    (Lyon Universities - Saint-Etienne University)

Abstract

Home Care Services (HCS) aim at providing complex coordinated health care for patients at their homes. This paper addresses the challenges of routing and scheduling HCS caregivers under precedence and coordination constraints, with patients receiving multiple caregivers. Moreover, the visits are performed simultaneously and possibly in a predefined order. The routing problem involves a fleet of vehicles to serve a number of customers at different locations. The objective is to find the minimal round for vehicle, while satisfying all the customers and without violating customers’ time windows. It has been proved that the complexity of the caregivers routing problem is linked to both (1) the number of care activities per caregiver ratio and (2) the temporal dependencies rate. Given the poor performance of the mathematical modeling based on exact approaches, a heuristic approach called the Caregivers Routing Heuristic (CRH) has been developed and tested using real size instances. In fact, the exact approaches are not able to solve real size instances. The performance of the CRH has been evaluated using real size instances. The numerical results show that the CRH is very efficient in terms of computation times. Otherwise, the CRH is less sensitive than the exact approaches to both complexity axes: the temporal dependencies constraints and the ratio of the number of care activities per caregiver.

Suggested Citation

  • Rabeh Redjem & Eric Marcon, 2016. "Operations management in the home care services: a heuristic for the caregivers’ routing problem," Flexible Services and Manufacturing Journal, Springer, vol. 28(1), pages 280-303, June.
    • Handle: RePEc:spr:flsman:v:28:y:2016:i:1:d:10.1007_s10696-015-9220-8
    DOI: 10.1007/s10696-015-9220-8
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10696-015-9220-8
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10696-015-9220-8?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Nickel, Stefan & Schröder, Michael & Steeg, Jörg, 2012. "Mid-term and short-term planning support for home health care services," European Journal of Operational Research, Elsevier, vol. 219(3), pages 574-587.
    2. Eveborn, Patrik & Flisberg, Patrik & Ronnqvist, Mikael, 2006. "Laps Care--an operational system for staff planning of home care," European Journal of Operational Research, Elsevier, vol. 171(3), pages 962-976, June.
    3. Abelson, Julia & Gold, Sara Tedford & Woodward, Christel & O'Connor, Denise & Hutchison, Brian, 2004. "Managing under managed community care: the experiences of clients, providers and managers in Ontario's competitive home care sector," Health Policy, Elsevier, vol. 68(3), pages 359-372, June.
    4. Sachidanand V. Begur & David M. Miller & Jerry R. Weaver, 1997. "An Integrated Spatial DSS for Scheduling and Routing Home-Health-Care Nurses," Interfaces, INFORMS, vol. 27(4), pages 35-48, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Gang Du & Xi Liang & Chuanwang Sun, 2017. "Scheduling Optimization of Home Health Care Service Considering Patients’ Priorities and Time Windows," Sustainability, MDPI, vol. 9(2), pages 1-22, February.
    2. Mohamed Cissé & Semih Yalçindag & Yannick Kergosien & Evren Sahin & Christophe Lenté & Andrea Matta, 2017. "OR problems related to Home Health Care: A review of relevant routing and scheduling problems," Post-Print hal-01736714, HAL.
    3. Gang Du & Luyao Zheng & Xiaoling Ouyang, 2019. "Real-time scheduling optimization considering the unexpected events in home health care," Journal of Combinatorial Optimization, Springer, vol. 37(1), pages 196-220, January.
    4. de Aguiar, Ana Raquel Pena & Ramos, Tânia Rodrigues Pereira & Gomes, Maria Isabel, 2023. "Home care routing and scheduling problem with teams’ synchronization," Socio-Economic Planning Sciences, Elsevier, vol. 86(C).
    5. Pouria Khodabandeh & Vahid Kayvanfar & Majid Rafiee & Frank Werner, 2021. "A Bi-Objective Home Health Care Routing and Scheduling Model with Considering Nurse Downgrading Costs," IJERPH, MDPI, vol. 18(3), pages 1-24, January.
    6. Mohammed Bazirha & Abdeslam Kadrani & Rachid Benmansour, 2023. "Stochastic home health care routing and scheduling problem with multiple synchronized services," Annals of Operations Research, Springer, vol. 320(2), pages 573-601, January.
    7. Lin, Meiyan & Ma, Lijun & Ying, Chengshuo, 2021. "Matching daily home health-care demands with supply in service-sharing platforms," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 145(C).
    8. Jalel Euchi & Malek Masmoudi & Patrick Siarry, 2022. "Home health care routing and scheduling problems: a literature review," 4OR, Springer, vol. 20(3), pages 351-389, September.
    9. Paola Cappanera & Maria Grazia Scutellà, 2022. "Addressing consistency and demand uncertainty in the Home Care planning problem," Flexible Services and Manufacturing Journal, Springer, vol. 34(1), pages 1-39, March.
    10. Mustafa Demirbilek & Juergen Branke & Arne K. Strauss, 2021. "Home healthcare routing and scheduling of multiple nurses in a dynamic environment," Flexible Services and Manufacturing Journal, Springer, vol. 33(1), pages 253-280, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gomes, Maria Isabel & Ramos, Tânia Rodrigues Pereira, 2019. "Modelling and (re-)planning periodic home social care services with loyalty and non-loyalty features," European Journal of Operational Research, Elsevier, vol. 277(1), pages 284-299.
    2. Pahlevani, Delaram & Abbasi, Babak & Hearne, John W. & Eberhard, Andrew, 2022. "A cluster-based algorithm for home health care planning: A case study in Australia," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 166(C).
    3. Semih Yalçındağ & Andrea Matta & Evren Şahin & J. George Shanthikumar, 2016. "The patient assignment problem in home health care: using a data-driven method to estimate the travel times of care givers," Flexible Services and Manufacturing Journal, Springer, vol. 28(1), pages 304-335, June.
    4. Biao Yuan & Zhibin Jiang, 2017. "Disruption Management for the Real-Time Home Caregiver Scheduling and Routing Problem," Sustainability, MDPI, vol. 9(12), pages 1-15, November.
    5. Mohamed Cissé & Semih Yalçindag & Yannick Kergosien & Evren Sahin & Christophe Lenté & Andrea Matta, 2017. "OR problems related to Home Health Care: A review of relevant routing and scheduling problems," Post-Print hal-01736714, HAL.
    6. Braekers, Kris & Hartl, Richard F. & Parragh, Sophie N. & Tricoire, Fabien, 2016. "A bi-objective home care scheduling problem: Analyzing the trade-off between costs and client inconvenience," European Journal of Operational Research, Elsevier, vol. 248(2), pages 428-443.
    7. Jamal Abdul Nasir & Chuangyin Dang, 2020. "Quantitative thresholds based decision support approach for the home health care scheduling and routing problem," Health Care Management Science, Springer, vol. 23(2), pages 215-238, June.
    8. Gang Du & Luyao Zheng & Xiaoling Ouyang, 2019. "Real-time scheduling optimization considering the unexpected events in home health care," Journal of Combinatorial Optimization, Springer, vol. 37(1), pages 196-220, January.
    9. Amir M. Fathollahi-Fard & Abbas Ahmadi & Behrooz Karimi, 2021. "Multi-Objective Optimization of Home Healthcare with Working-Time Balancing and Care Continuity," Sustainability, MDPI, vol. 13(22), pages 1-33, November.
    10. Liu, Ran & Xie, Xiaolan & Garaix, Thierry, 2014. "Hybridization of tabu search with feasible and infeasible local searches for periodic home health care logistics," Omega, Elsevier, vol. 47(C), pages 17-32.
    11. Paola Cappanera & Maria Grazia Scutellà, 2015. "Joint Assignment, Scheduling, and Routing Models to Home Care Optimization: A Pattern-Based Approach," Transportation Science, INFORMS, vol. 49(4), pages 830-852, November.
    12. Jamal Abdul Nasir & Chuangyin Dang, 2018. "Solving a More Flexible Home Health Care Scheduling and Routing Problem with Joint Patient and Nursing Staff Selection," Sustainability, MDPI, vol. 10(1), pages 1-22, January.
    13. Patrik Eveborn & Mikael Rönnqvist & Helga Einarsdóttir & Mats Eklund & Karin Lidén & Marie Almroth, 2009. "Operations Research Improves Quality and Efficiency in Home Care," Interfaces, INFORMS, vol. 39(1), pages 18-34, February.
    14. Paraskevopoulos, Dimitris C. & Laporte, Gilbert & Repoussis, Panagiotis P. & Tarantilis, Christos D., 2017. "Resource constrained routing and scheduling: Review and research prospects," European Journal of Operational Research, Elsevier, vol. 263(3), pages 737-754.
    15. Rasmussen, Matias Sevel & Justesen, Tor & Dohn, Anders & Larsen, Jesper, 2012. "The Home Care Crew Scheduling Problem: Preference-based visit clustering and temporal dependencies," European Journal of Operational Research, Elsevier, vol. 219(3), pages 598-610.
    16. Paola Cappanera & Maria Grazia Scutellà, 2022. "Addressing consistency and demand uncertainty in the Home Care planning problem," Flexible Services and Manufacturing Journal, Springer, vol. 34(1), pages 1-39, March.
    17. Daniela Guericke & Leena Suhl, 2017. "The home health care problem with working regulations," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 39(4), pages 977-1010, October.
    18. de Aguiar, Ana Raquel Pena & Ramos, Tânia Rodrigues Pereira & Gomes, Maria Isabel, 2023. "Home care routing and scheduling problem with teams’ synchronization," Socio-Economic Planning Sciences, Elsevier, vol. 86(C).
    19. Salma Chahed & Eric Marcon & Evren Sahin & Dominique Feillet & Yves Dallery, 2009. "Exploring new operational research opportunities within the Home Care context: the chemotherapy at home," Health Care Management Science, Springer, vol. 12(2), pages 179-191, June.
    20. Jalel Euchi & Malek Masmoudi & Patrick Siarry, 2022. "Home health care routing and scheduling problems: a literature review," 4OR, Springer, vol. 20(3), pages 351-389, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:flsman:v:28:y:2016:i:1:d:10.1007_s10696-015-9220-8. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.