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Exploring the use of self-sovereign identity for event ticketing systems

Author

Listed:
  • Simon Feulner

    (Fraunhofer Institute for Applied Information Technology FIT
    University of Bayreuth
    Frankfurt University of Applied Sciences)

  • Johannes Sedlmeir

    (Fraunhofer Institute for Applied Information Technology FIT
    University of Bayreuth)

  • Vincent Schlatt

    (Fraunhofer Institute for Applied Information Technology FIT
    University of Bayreuth)

  • Nils Urbach

    (Fraunhofer Institute for Applied Information Technology FIT
    University of Bayreuth
    Frankfurt University of Applied Sciences)

Abstract

Ticket fraud and ticket scalping activities often cause high costs as well as trust concerns for fans buying event tickets, especially in the secondary ticketing market. To address these issues, several publications and projects have proposed using blockchain technology to enable digital trust and ticket verifiability and thus to improve event ticketing systems. However, these approaches exhibit considerable privacy challenges and fall short concerning reliable, efficient visitor identification, which is necessary for controlling secondary market transactions. We demonstrate how a novel paradigm for end-user digital identity management, called self-sovereign identity (SSI), can be utilized to gain secondary market control. To do so, we follow a rigorous design science research approach to build and evaluate an SSI-based event ticketing framework. Our findings demonstrate that SSI-based event ticketing can enable efficient secondary market control by facilitating a practical implementation of the centralized exchange model. To generalize our results, we derive design principles for the efficient, reliable, and privacy-oriented ticket and identity verification and the use of revocation registries.

Suggested Citation

  • Simon Feulner & Johannes Sedlmeir & Vincent Schlatt & Nils Urbach, 2022. "Exploring the use of self-sovereign identity for event ticketing systems," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1759-1777, September.
    • Handle: RePEc:spr:elmark:v:32:y:2022:i:3:d:10.1007_s12525-022-00573-9
    DOI: 10.1007/s12525-022-00573-9
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    References listed on IDEAS

    as
    1. Pascal Courty, 2019. "Ticket resale, bots, and the fair price ticketing curse," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 43(3), pages 345-363, September.
    2. Johannes Sedlmeir & Jonathan Lautenschlager & Gilbert Fridgen & Nils Urbach, 2022. "The transparency challenge of blockchain in organizations," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1779-1794, September.
    3. Johannes Sedlmeir & Reilly Smethurst & Alexander Rieger & Gilbert Fridgen, 2021. "Digital Identities and Verifiable Credentials," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(5), pages 603-613, October.
    4. Roman Beck & Sven Weber & Robert Wayne Gregory, 2013. "Theory-generating design science research," Information Systems Frontiers, Springer, vol. 15(4), pages 637-651, September.
    5. Joseph G. Walls & George R. Widmeyer & Omar A. El Sawy, 1992. "Building an Information System Design Theory for Vigilant EIS," Information Systems Research, INFORMS, vol. 3(1), pages 36-59, March.
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    Cited by:

    1. Matthias Trier & Dennis Kundisch & Daniel Beverungen & Oliver Müller & Guido Schryen & Milad Mirbabaie & Simon Trang, 2023. "Digital Responsibility," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 65(4), pages 463-474, August.
    2. Daum Kim & Jiro Kokuryo, 2024. "Establishing altruistic ethics to use technology for Social Welfare—How Japan manages Web3 and self-sovereign identity in local communities," Electronic Markets, Springer;IIM University of St. Gallen, vol. 34(1), pages 1-12, December.
    3. Rainer Alt, 2022. "Electronic Markets on platform culture," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1019-1031, September.

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    More about this item

    Keywords

    Bot prevention; Digital identity management; Digital wallet; Secondary market control; Ticket scalping; Verifiable credentials;
    All these keywords.

    JEL classification:

    • O - Economic Development, Innovation, Technological Change, and Growth

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