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The Role of Communication in Agile Systems Development

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Agile systems development (SD) is described as a cooperative game of invention and communication, in which teams are characterized by relying heavily on informal communication mechanisms such as face-to-face conversations. Our current state of knowledge about the actual communication process in agile SD projects is fragmented because of the lack of an integrative lens across different studies. On the basis of the Unified Model of SD Success, we provide an integrated view on the role of communication in agile SD by conducting a structured, systematic literature review. Our data collection process resulted in 333 relevant papers on agile SD and communication. We find that despite its acknowledged importance, our knowledge on communication and agile SD is limited and research is scattered, inconclusive, as well as contradictory. In consequence, we present several research gaps that deserve future research attention. Specifically, we call for research that opens up the communication process and empirically validates the implications for communication frequency and quality triggered by agile SD. Copyright Springer Fachmedien Wiesbaden 2013

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  • Markus Hummel & Christoph Rosenkranz & Roland Holten, 2013. "The Role of Communication in Agile Systems Development," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 5(5), pages 343-355, October.
    • Handle: RePEc:spr:binfse:v:5:y:2013:i:5:p:343-355
    DOI: 10.1007/s12599-013-0282-4
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    1. Nils Urbach & Stefan Smolnik & Gerold Riempp, 2009. "The State of Research on Information Systems Success," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 1(4), pages 315-325, August.
    2. Richard Vidgen & Xiaofeng Wang, 2009. "Coevolving Systems and the Organization of Agile Software Development," Information Systems Research, INFORMS, vol. 20(3), pages 355-376, September.
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    4. Balasubramaniam Ramesh & Kannan Mohan & Lan Cao, 2012. "Ambidexterity in Agile Distributed Development: An Empirical Investigation," Information Systems Research, INFORMS, vol. 23(2), pages 323-339, June.
    5. Kieran Conboy, 2009. "Agility from First Principles: Reconstructing the Concept of Agility in Information Systems Development," Information Systems Research, INFORMS, vol. 20(3), pages 329-354, September.
    6. Karl E. Weick & Kathleen M. Sutcliffe & David Obstfeld, 2005. "Organizing and the Process of Sensemaking," Organization Science, INFORMS, vol. 16(4), pages 409-421, August.
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    1. Peter J. Carew & David Glynn, 2017. "Anti-patterns in Agile Adoption: A Grounded Theory Case Study of One Irish IT Organisation," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 18(4), pages 275-289, December.
    2. Tan Trung Luong & Uthayasankar Sivarajah & Vishanth Weerakkody, 2021. "Do Agile Managed Information Systems Projects Fail Due to a Lack of Emotional Intelligence?," Information Systems Frontiers, Springer, vol. 23(2), pages 415-433, April.

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