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Factors that Determine the Extent of Business Process Standardization and the Subsequent Effect on Business Performance

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  • Heidi Romero
  • Remco Dijkman
  • Paul Grefen
  • Arjan Weele

Abstract

Business process standardization is the activity of unifying different variants of a family of business processes. While the positive effects of business process standardization are well-described, it is often undesirable to fully unify different variants due to cultural, legal, or operational reasons. Consequently, a decision has to be made about the extent to which a family of business processes should be standardized. However, little is known about the factors that drive that decision. This paper fills that gap, by presenting factors that drive the extent to which business processes can be standardized, performance properties that are influenced by business process standardization, and relations between these concepts. Copyright Springer Fachmedien Wiesbaden 2015

Suggested Citation

  • Heidi Romero & Remco Dijkman & Paul Grefen & Arjan Weele, 2015. "Factors that Determine the Extent of Business Process Standardization and the Subsequent Effect on Business Performance," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 57(4), pages 261-270, August.
    • Handle: RePEc:spr:binfse:v:57:y:2015:i:4:p:261-270
    DOI: 10.1007/s12599-015-0386-0
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    References listed on IDEAS

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    4. Taosheng Wang & Hongyan Zuo & C. H. Wu & B. Hu, 2021. "Combined soft measurement on key indicator parameters of new competitive advantages for China's export," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 7(1), pages 1-24, December.
    5. Sulaiman R. Weshah, 2020. "The Impact of Enterprise Resources Planning (ERP) Systems on Internal Auditors’Operational Performance (Case study in Jordanian Banks)," Journal of Social Sciences (COES&RJ-JSS), , vol. 9(2), pages 469-481, April.

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