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The Mobile Shopping Engagement: Surveys’ Review and Empirical Study

Author

Listed:
  • Eftychia Gkiolnta

    (Postgraduate Student, University of Macedonia, Thessaloniki, Greece)

  • Vaggelis Saprikis

    (Adjunct Senior Lecturer, Western Macedonia University of Applied Sciences, Kozani, Greece)

  • Maro Vlachopoulou

    (Professor in Marketing Information Systems, University of Macedonia, Thessaloniki, Greece)

Abstract

Mobile shopping (m-shopping) has become extremely significant for both marketing and retail selling. Despite the fact that m-shopping has evolved into a popular alternative approach for purchasing products and services worldwide, the research regarding the extent of its adoption is still on a mediocre level and in certain countries, such as Greece, is rather limited. It is highly important to analyze and fully comprehend several factors that influence the acceptance of mobile technologies by consumers in order to motivate and support sellers’ mobile strategy. The objective of this research is to approach the factors that affect m-shopping with the analysis of two categories of mobile users, those who have already been involved in m-shopping and those who have not. Specifically, this work aims to explore and explain, in an introductory way, the critical factors that tend to influence m-shopping acceptance in order to predict both the consumers’ attitude towards m-shopping and their purchasing behavior via mobile devices, based on literature review and empirical survey.

Suggested Citation

  • Eftychia Gkiolnta & Vaggelis Saprikis & Maro Vlachopoulou, 2017. "The Mobile Shopping Engagement: Surveys’ Review and Empirical Study," Journal of Marketing and Consumer Behaviour in Emerging Markets, University of Warsaw, Faculty of Management, vol. 2(6), pages 77-96.
    • Handle: RePEc:sgm:jmcbem:v:2:i:6:y:2017:p:77-96
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    References listed on IDEAS

    as
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    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    mobile shopping; innovativeness; m-shopping adoption; drivers; impediments; behavior.;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • M39 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Other

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