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The Consistency And The Quality Of Tourism Services In Guesthouses From Vama And Pojorita Area

Author

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  • Pavel STANCIU

    (Stefan cel Mare University of Suceava, 720229, Romania)

  • Cristian Valentin HAPENCIUC

    (Stefan cel Mare University of Suceava, 720229, Romania)

  • Andrei Alexandru MOROSAN

    (Stefan cel Mare University of Suceava, 720229, Romania)

  • Gabriela ARIONESEI (GAUBE)

    (Stefan cel Mare University of Suceava, 720229, Romania)

Abstract

The fact that tourists who visit Bucovina relate more and more to quality standards promoted by the EU, forces the guesthouses administrators to point a big part of their attention towards creating a memorable holiday atmosphere. Since we intend, periodically, to check the balance of power between visitors' expectations and what the area can offer in terms of tourism, the accommodations from Vama and Pojorîta – Bucovina’s standard in hospitality - were subjected to a careful qualitative analysis, in the period April-May 2014. Although we could highlight a number of positive aspects on the local hospitality, cleanliness and the traditional aspects present in the guesthouses, some improvements regarding mainly the qualifications and fidelity of staff, touristic signalling and accessibility, leisure diversification, feedback and inducting a home sentiment to tourists are, however, required.

Suggested Citation

  • Pavel STANCIU & Cristian Valentin HAPENCIUC & Andrei Alexandru MOROSAN & Gabriela ARIONESEI (GAUBE), 2014. "The Consistency And The Quality Of Tourism Services In Guesthouses From Vama And Pojorita Area," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 18(18), pages 83-89, December.
    • Handle: RePEc:scm:rdtusv:v:18:y:2014:i:18:p:83-89
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    References listed on IDEAS

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    1. Nicolae Lupu & Mihail Ovidiu Tanase & Remus-Alexandru Tontoroiu, 2013. "A straightforward x-ray on applying the ecolabel to the hotel business area," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(Special 7), pages 634-644, November.
    2. Pavel STANCIU & Cristian-Valentin HAPENCIUC & Ruxandra BEJINARU & Andrei-Alexandru MORO?AN, 2014. "Distinct Elements Among The Managerial Entrepreneurship Ofbucovina’S Guesthouses. A Study In The Context Of Sustainable Development," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 8(1), pages 128-142, November.
    3. Vergina Chiritescu & Mihaela Kruszlicika & Mihai Sorin Cosneanu & Gina Pusa Pirvu & Ruxandra Daniela Andrei, 2013. "Modern management principles applied in leading and organization of agro-tourism farms and guesthouses," International Conference on Competitiveness of Agro-food and Environmental Economy Proceedings, The Bucharest University of Economic Studies, vol. 2, pages 376-381.
    4. Ildiko IOAN & Carmen Valentina RADULESCU & Florina BRAN, 2014. "Romanian Rural Tourism: Status And Prospects By Innovative Organizational Approaches," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 17(17), pages 15-21, June.
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    Cited by:

    1. Liliana HÃŽNCU, 2015. "ETHICS AND MARKETING IN THE KNOWLEDGE BASED SOCIETY Abstract : This paper aims to highlight the relationship between marketing and ethics. Today we face great challenges given the so-called knowledge ," EcoForum, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 4(2), pages 1-15, july.

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