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Creating Innovative Public Services by Fostering Conflicts

Author

Listed:
  • Paula Rossi
  • Pasi-Heikki Rannisto
  • Jari Stenvall

Abstract

This article presents a case study focused on the conflicting logics of multiple actors involved in planning, organizing and providing health and social services in an innovative way. The aim was to empirically approach the experiences of the actors coping with the complexity of the multiple, often contradictory logics, concluding with a theoretical approach on how the leadership could strengthen the development of innovative public services. Data consisted of documents, observations and interviews and was analyzed through a critical realism approach. The purpose of this qualitative case study was to increase the understanding of the leadership as a constraining and an enabling force when developing innovative public services in a networked environment. As a result, two conflicting institutional logics were found: the costs-based logic of the public administrators and politicians, and the service-based logic of the citizens and public service producers, and the needs to consider the service perspective, new hybrid practices and changing meanings given to cooperation in public sector leadership are covered.

Suggested Citation

  • Paula Rossi & Pasi-Heikki Rannisto & Jari Stenvall, 2016. "Creating Innovative Public Services by Fostering Conflicts," South Asian Journal of Business and Management Cases, , vol. 5(1), pages 1-12, June.
    • Handle: RePEc:sae:sajbmc:v:5:y:2016:i:1:p:1-12
    DOI: 10.1177/2277977916634219
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    References listed on IDEAS

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    1. Royston Greenwood & Amalia Magán Díaz & Stan Xiao Li & José Céspedes Lorente, 2010. "The Multiplicity of Institutional Logics and the Heterogeneity of Organizational Responses," Organization Science, INFORMS, vol. 21(2), pages 521-539, April.
    2. Raelin, Joseph A., 2011. "From leadership-as-practice to leaderful practice," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 7(2), pages 195-211.
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    Cited by:

    1. Tasneem Sadiq & Rob van Tulder & Karen Maas, 2022. "Building a Taxonomy of Hybridization: An Institutional Logics Perspective on Societal Impact," Sustainability, MDPI, vol. 14(16), pages 1-22, August.

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