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The Performance Paradox In The Public Sector In Eu Member States. Key Facts And Challenges

Author

Listed:
  • Ana-Maria BERCU

    (Alexandru Ioan Cuza University of Iasi)

  • Mihaela ONOFREI

    (Alexandru Ioan Cuza University of Iasi)

  • Anca-Florentina VATAMANU

    (Alexandru Ioan Cuza University of Iasi)

Abstract

The aim of the paper is to investigate to what extent public strategies and specific key performance indicators (KPIs) explains differences regarding achieved public performance across European Union (EU) member countries. It is supposed that after almost twenty years, the organizational renewal of public administration should improve countries that are faced with low customer satisfaction, tight fiscal space and administrative constraints and achieve stability, distribution, and economic performance. Our ?ndings provide empirical evidence for the need of developing systems capable to handle contested and multiple performance indicators, striking a balance in the degree of ‘measure pressure’ and minimizing dysfunctional effects.

Suggested Citation

  • Ana-Maria BERCU & Mihaela ONOFREI & Anca-Florentina VATAMANU, 2018. "The Performance Paradox In The Public Sector In Eu Member States. Key Facts And Challenges," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 14(1), pages 94-103, October.
    • Handle: RePEc:rom:compca:v:14:y:2018:i:1:p:94-103
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    References listed on IDEAS

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    2. Antonio Afonso & Ludger Schuknecht & Vito Tanzi, 2010. "Public sector efficiency: evidence for new EU member states and emerging markets," Applied Economics, Taylor & Francis Journals, vol. 42(17), pages 2147-2164.
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