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National Health Insurance pilot phase and service delivery evaluation in rural areas of KwaZulu Natal, South Africa

Author

Listed:
  • Sandiso Ngcobo

    (Department of Communication, Mangosuthu University of Technology, Durban, South Africa)

  • Bongekile Mvuyana

    (Department of Public Administration & Economics, Mangosuthu University of Technology, Durban, South Africa)

Abstract

The South African national department of the health system is piloting the National Health Insurance (NHI). This is in preparation for the overhaul of healthcare services so that they are efficient and equitable to all citizens immaterial of their socio-economic status. This article aims to evaluate healthcare providers' perceptions of improved service delivery by the government’s health department during the first piloting phases of the NHI. The context of the study is a health district center in a rural area of KwaZulu-Natal province in South Africa. The article is interdisciplinary in that it interrogates governance issues in the health sector. A quantitative research methodology was utilized to collect data from 30 participants who were the center’s staff. The findings indicate that the significant areas of concern are lack of improvement in response rate to emergencies, ambulances, provision of resources, and specialized staff. The implication is that the government’s health department working with provincial departments, still has major healthcare reforms to address if the NHI program contributes effectively to healthcare service delivery. Key Words:healthcare reforms, national health insurance, service delivery, piloting phase, perceptions

Suggested Citation

  • Sandiso Ngcobo & Bongekile Mvuyana, 2022. "National Health Insurance pilot phase and service delivery evaluation in rural areas of KwaZulu Natal, South Africa," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(7), pages 357-366, October.
    • Handle: RePEc:rbs:ijbrss:v:11:y:2022:i:7:p:357-366
    DOI: 10.20525/ijrbs.v11i7.2048
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    References listed on IDEAS

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    1. Cécile Charasse-Pouélé & Martin Fournier, 2006. "Health Disparities between racial groups in South Africa - A decomposition Analysis," Post-Print hal-00134778, HAL.
    2. Cécile Charasse-Pouélé & Martin Fournier, 2006. "Health disparities between racial groups in South Africa: a decomposition analysis," Post-Print halshs-00161711, HAL.
    3. Government of India, 2017. "National Health Policy 2017," Working Papers id:11664, eSocialSciences.
    4. Tara Anglelorenza Pricilly Dea & Aliefya Rachim Maharani, 2021. "Public interaction of health workers during the Covid-19 pandemic," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(6), pages 268-277, September.
    5. Charasse-Pouélé, Cécile & Fournier, Martin, 2006. "Health disparities between racial groups in South Africa: A decomposition analysis," Social Science & Medicine, Elsevier, vol. 62(11), pages 2897-2914, June.
    Full references (including those not matched with items on IDEAS)

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