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Perceived organizational support and psychological empowerment on service performance mediated by organizational citizenship behavior Islamic perspective (OCBIP)

Author

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  • Marfuatun Marfuatun

    (Master of Management, Universitas Islam Indonesia, Indonesia)

  • Muafi Muafi

    (Professor, Management Department, Universitas Islam Indonesia, Indonesia)

Abstract

This study aims to determine and analyze the influence of perceived organizational support, psychological empowerment, and organizational citizenship behavior from an Islamic perspective to service performance, as well as the mediation role of organizational citizenship behavior from an Islamic perspective on the relationship between perceived organizational support and psychological empowerment on service performance. The population of this study is all employees of food processing industry companies in Yogyakarta with a number of samples of 112 respondents. Using the quantitative method and primary data from questionnaire distributions, the research model will be analyzed using Structural Equation Modeling (SEM) with AMOS software. The results of this study reveal that perceived organizational support has a positive and significant influence on service performance; psychological empowerment has a positive and significant influence on service performance; organizational citizenship behavior from an Islamic perspective has a positive and significant influence on service performance; organizational citizenship behavior from Islamic perspective mediates the relationship between perceived organizational support on service performance, and organizational citizenship behavior from Islamic perspective mediates the relationship between psychological empowerment on service performance. Key Words: Perceived Organizational Support, Psychological Empowerment, Service Performance, Organizational Citizenship Behavior Islamic Perspective

Suggested Citation

  • Marfuatun Marfuatun & Muafi Muafi, 2021. "Perceived organizational support and psychological empowerment on service performance mediated by organizational citizenship behavior Islamic perspective (OCBIP)," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(1), pages 15-27, January.
    • Handle: RePEc:rbs:ijbrss:v:10:y:2021:i:1:p:15-27
    DOI: 10.20525/ijrbs.v10i1.1020
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    References listed on IDEAS

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    1. Nuray Tetik, 2016. "The Effects of Psychological Empowerment on Job Satisfaction and Job Performance of Tourist Guides," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(2), pages 221-239, February.
    2. Ferit ÖLÇER & Margareta Stela FLORESCU, 2015. "Mediating Effect Of Job Satisfaction In The Relationship Between Psychological Empowerment And Job Performance," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 5(1), pages 5-32, March.
    3. Lin, Meizhen & Wu, Xiaoyi & Ling, Qian, 2017. "Assessing the effectiveness of empowerment on service quality: A multi-level study of Chinese tourism firms," Tourism Management, Elsevier, vol. 61(C), pages 411-425.
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    Cited by:

    1. Muafi Muafi & Yuni Siswanti & Mohammad Ziad Anwar, 2021. "Work life balance in Islamic perspective (WLBIP) and its impact on organizational citizenship behavior in islamic perspective (OCBIP) and service performance," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(3), pages 223-230, April.

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