IDEAS home Printed from https://ideas.repec.org/a/pid/journl/v61y2022i3p365-398.html
   My bibliography  Save this article

Transforming Public Sector Through e-Governance: A Case Study of Khyber Pakhtunkhwa (Article)

Author

Listed:
  • Shagufta Aman

    (PhD Scholar, Department of Political Science, University of Peshawar.)

Abstract

Under the motto, ‘Technology is Our New Ideology,’ Khyber Pakhtunkhwa’s two-time elected Pakistan Tehreek-e-Insaaf (PTI) provincial government is undertaking several key governance reforms for digitising service delivery in various government departments. Taking the two key departments of education and health as case studies, this research investigates how service delivery is impacted through digitisation, what influences are generated on organisational culture, and in what manner it affects citizens’ trust in the provincial government. It attempts to do so from the perspective of public service providers, i.e., the bureaucracy, and end users, i.e., the public (school and college students and hospital patients). The study employs both qualitative and quantitative methods to reach its findings.

Suggested Citation

  • Shagufta Aman, 2022. "Transforming Public Sector Through e-Governance: A Case Study of Khyber Pakhtunkhwa (Article)," The Pakistan Development Review, Pakistan Institute of Development Economics, vol. 61(3), pages 365-398.
    • Handle: RePEc:pid:journl:v:61:y:2022:i:3:p:365-398
    as

    Download full text from publisher

    File URL: https://pide.org.pk/pdfpdr/2022/365-398.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Abdullah AL-Mutairi & Kamal Naser & Fatema Fayez, 2018. "Obstacles toward Adopting Electronic Government in an Emerging Economy: Evidence from Kuwait," Asian Economic and Financial Review, Asian Economic and Social Society, vol. 8(6), pages 832-842.
    2. Shahjahan Bhuiyan, 2010. "E-Government in Kazakhstan: Challenges and Its Role to Development," Public Organization Review, Springer, vol. 10(1), pages 31-47, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nadeem Ul Haque & Faheem Jehangir Khan (ed.), 2022. "RASTA Local Research, Local Solutions: Technology & Public Service Delivery, Volume III," PIDE Books, Pakistan Institute of Development Economics, number 2022:9, December.
    2. Isaac Kofi Mensah, 2019. "Factors Influencing the Intention of University Students to Adopt and Use E-Government Services: An Empirical Evidence in China," SAGE Open, , vol. 9(2), pages 21582440198, June.
    3. Peerayuth Charoensukmongkol & Murad Moqbel, 2014. "Does Investment in ICT Curb or Create More Corruption? A Cross-Country Analysis," Public Organization Review, Springer, vol. 14(1), pages 51-63, March.
    4. Ulman, Miloš & Ualiyev, N. S. & Toregozhina, M. B., 2016. "Do Digital Public Services Matter? A Comparative Study of the Czech Republic and the Republic of Kazakhstan," AGRIS on-line Papers in Economics and Informatics, Czech University of Life Sciences Prague, Faculty of Economics and Management, vol. 8(2), pages 1-13, June.
    5. Fan, Qingji & Kuper, Paul & Choi, Yun Hyeong & Choi, Seong-jin, 2021. "Does ICT development curb firms’ perceived corruption pressure? The contingent impact of institutional qualities and competitive conditions," Journal of Business Research, Elsevier, vol. 135(C), pages 496-507.
    6. Willison Doma Ntemi & Ulingeta Obadia Mbamba, 2016. "The relationship between electronic readiness and corruption reduction: Countrywide data analysis," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1257555-125, December.
    7. Muhammad Tariq Majeed, 2020. "Do digital governments foster economic growth in the developing world? An empirical analysis," Netnomics, Springer, vol. 21(1), pages 1-16, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pid:journl:v:61:y:2022:i:3:p:365-398. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Khurram Iqbal (email available below). General contact details of provider: https://edirc.repec.org/data/pideipk.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.