The Dual Role Of Information And Communication Technologies In Enhancing Service Innovations
AbstractThe paper presents roles of information and communication technologies in innovation processes in services. Research method has been a case study due to the lack of empirical studies of innovation processes in Serbia. The paper analyses four original service innovation projects which have been conducted in Serbia based on ICT enhanced innovations. The main findings affirm that ICT progress per se enables new ways of gathering, processing, keeping and transferring information in services and also in that way enables base and impulse for innovations. Beside this, new findings also show that ICT have considerable role in the very process of innovation, from an idea, development and testing to commercialization. The paper points out key ICT methods and tools which can be used in different stages of innovation process.
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Bibliographic InfoArticle provided by Prague Development Center in its journal Perspectives of Innovation in Economics and Business (PIEB).
Volume (Year): 9 (2011)
Issue (Month): 3 (August)
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Service innovation; innovation project; ICT.;
Find related papers by JEL classification:
- O32 - Economic Development, Technological Change, and Growth - - Technological Change; Research and Development; Intellectual Property Rights - - - Management of Technological Innovation and R&D
- L8 - Industrial Organization - - Industry Studies: Services
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