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Motivations for user satisfaction of mobile fitness applications: An analysis of user experience based on online review comments

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  • Hyeongjin Ahn

    (Sungkyunkwan University)

  • Eunil Park

    (Sungkyunkwan University
    Sungkyunkwan University)

Abstract

Considering that mobile fitness applications are one of the necessities in our lives, the user perspective toward the application is a prominent research topic in both academia and industry with the goal of improving such services. Thus, this study applies two different natural language processing approaches, bag-of-words, and sentiment analysis, to online review comments of the applications to examine the effects of user experience elements. The review dataset collected from 16,461 users, after pre-processing, revealed the notable roles of perceived affection and hedonic values in determining user satisfaction with the application, whereas the effect of user burden on satisfaction was marginal. Several implications, as well as limitations of the study, were examined incorporating the findings with the statistical results.

Suggested Citation

  • Hyeongjin Ahn & Eunil Park, 2023. "Motivations for user satisfaction of mobile fitness applications: An analysis of user experience based on online review comments," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-7, December.
    • Handle: RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-022-01452-6
    DOI: 10.1057/s41599-022-01452-6
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    References listed on IDEAS

    as
    1. Yoon, Sang-Hyeak & Park, Ga-Yun & Kim, Hee-Woong, 2022. "Unraveling the relationship between the dimensions of user experience and user satisfaction: A smart speaker case," Technology in Society, Elsevier, vol. 71(C).
    2. Park, Eunil, 2019. "Motivations for customer revisit behavior in online review comments: Analyzing the role of user experience using big data approaches," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 14-18.
    3. Baqar Ali Zardari & Zahid Hussain & Aijaz Ahmed Arain & Wajid H. Rizvi & Muhammad Saleem Vighio, 2021. "Development and Validation of User Experience-Based E-Learning Acceptance Model for Sustainable Higher Education," Sustainability, MDPI, vol. 13(11), pages 1-17, May.
    4. Zhao, Yang & Ni, Qi & Zhou, Ruoxin, 2018. "What factors influence the mobile health service adoption? A meta-analysis and the moderating role of age," International Journal of Information Management, Elsevier, vol. 43(C), pages 342-350.
    5. Kim, Jina & Park, Eunil, 2019. "Beyond coolness: Predicting the technology adoption of interactive wearable devices," Journal of Retailing and Consumer Services, Elsevier, vol. 49(C), pages 114-119.
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    Cited by:

    1. Salvador Angosto & Jerónimo García-Fernández & Moisés Grimaldi-Puyana, 2023. "A systematic review of intention to use fitness apps (2020–2023)," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-11, December.
    2. Fernando García-Pascual & Manel Valcarce-Torrente & Ferran Calabuig & Jerónimo García-Fernández, 2023. "The use of a fitness app for customer recommendation: linear models and qualitative comparative analysis," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-8, December.

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