IDEAS home Printed from https://ideas.repec.org/a/pal/eurjdr/v29y2017i4d10.1057_s41287-016-0058-z.html
   My bibliography  Save this article

Evaluating the BDS Providers and MSMEs: Challenges and Strategic Actions

Author

Listed:
  • Sandeep Goyal

    (Institute for Competitiveness)

  • Bruno S. Sergi

    (Harvard University
    University of Messina)

  • Amit Kapoor

    (Institute for Competitiveness)

Abstract

This article studies the role of private business development service (BDS) providers in targeting the business needs of the micro, small and medium enterprises (MSMEs) using a self-sustainable business model. The availability and access to private BDS providers is essential for MSMEs to learn and acquire new operations, marketing, management, resourcing, technology, and innovation skills. The research objective involves understanding BDS challenges and corresponding strategic actions adopted by BDS providers while serving the MSMEs. A qualitative multicase-based research methodology is applied to data collection and analysis. The experience of BDS providers studied here helps gauge provisioning across all countries. BDS challenges involve environmental complexity, lack of awareness and identity, decisions on the types of service offerings, scarcity of resources, and ethical dilemmas. The corresponding strategic actions are identified and mapped to the challenges faced by BDS providers.

Suggested Citation

  • Sandeep Goyal & Bruno S. Sergi & Amit Kapoor, 2017. "Evaluating the BDS Providers and MSMEs: Challenges and Strategic Actions," The European Journal of Development Research, Palgrave Macmillan;European Association of Development Research and Training Institutes (EADI), vol. 29(4), pages 725-744, August.
    • Handle: RePEc:pal:eurjdr:v:29:y:2017:i:4:d:10.1057_s41287-016-0058-z
    DOI: 10.1057/s41287-016-0058-z
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1057/s41287-016-0058-z
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1057/s41287-016-0058-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Robert Bennett & Paul Robson, 1999. "Intensity of Interaction in Suppy of Business Advice and Client Impact: A Comparison of Consultancy, Business Associations and Government Support Initiatives for SMEs," Working Papers wp142, Centre for Business Research, University of Cambridge.
    2. Kevin F. Mole & William Keogh, 2008. "The implications of public sector small business advisers becoming strategic sounding boards: England and Scotland compared," Entrepreneurship & Regional Development, Taylor & Francis Journals, vol. 21(1), pages 77-97, June.
    3. Knight, Gary A., 2001. "Entrepreneurship and strategy in the international SME," Journal of International Management, Elsevier, vol. 7(3), pages 155-171.
    4. Robert Bennett & Paul Robson, 2003. "Changing Use of External Business Advice and Government Supports by SMEs in the 1990s," Regional Studies, Taylor & Francis Journals, vol. 37(8), pages 795-811.
    5. Robert Bennett & William Bratton & Paul Robson, 2000. "Business Advice: The Influence of Distance," Regional Studies, Taylor & Francis Journals, vol. 34(9), pages 813-828.
    6. Dr. Washington O. Okeyo Ph.D & Dr. James Gathungu, Ph.D, & Prof. Peter K’Obonyo Ph.D, 2014. "The Effect of Business Development Services on Performance of Small and Medium Manufacturing Enterprises in Kenya," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 4(6), pages 12-26, June.
    7. Dubois, Anna & Gadde, Lars-Erik, 2002. "Systematic combining: an abductive approach to case research," Journal of Business Research, Elsevier, vol. 55(7), pages 553-560, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Robert J. Bennett & Colin Smith, 2004. "SPATIAL MARKETS FOR CONSULTANCY TO SMEs," Tijdschrift voor Economische en Sociale Geografie, Royal Dutch Geographical Society KNAG, vol. 95(4), pages 359-374, September.
    2. Idris, Bochra & Saridakis, George, 2018. "Local formal interpersonal networks and SMEs internationalisation: Empirical evidence from the UK," International Business Review, Elsevier, vol. 27(3), pages 610-624.
    3. Izushi, Hiro, 2003. "Impact of the length of relationships upon the use of research institutes by SMEs," Research Policy, Elsevier, vol. 32(5), pages 771-788, May.
    4. Kevin Mole & David North & Robert Baldock, 2017. "Which SMEs seek external support? Business characteristics, management behaviour and external influences in a contingency approach," Environment and Planning C, , vol. 35(3), pages 476-499, May.
    5. Kevin Mole & Mark Hart & Stephen Roper & David Saal, 2008. "Differential Gains from Business Link Support and Advice: A Treatment Effects Approach," Environment and Planning C, , vol. 26(2), pages 315-334, April.
    6. Piet H. Pellenbarg & Paul J. M. Van Steen, 2004. "The Netherlands in Maps," Tijdschrift voor Economische en Sociale Geografie, Royal Dutch Geographical Society KNAG, vol. 95(3), pages 355-355, July.
    7. Paul J A Robson & Sarah L Jack & Mark S Freel, 2008. "Gender and the Use of Business Advice: Evidence from Firms in the Scottish Service Sector," Environment and Planning C, , vol. 26(2), pages 292-314, April.
    8. Kevin Mole & Robert Baldock & David North, 2013. "Who Takes Advice? Firm Size Threshold, Competence, Concerns and Informality in a Contingency Approach," Research Papers 0009, Enterprise Research Centre.
    9. Liang Han & Alan Benson, 2010. "The Use and Usefulness of Financial Assistance to UK SMEs," Environment and Planning C, , vol. 28(3), pages 552-566, June.
    10. Pascal Dey & Chris Steyaert, 2016. "Rethinking the Space of Ethics in Social Entrepreneurship: Power, Subjectivity, and Practices of Freedom," Journal of Business Ethics, Springer, vol. 133(4), pages 627-641, February.
    11. Saarijärvi, Hannu & Mitronen, Lasse & Yrjölä, Mika, 2014. "From selling to supporting – Leveraging mobile services in the context of food retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 21(1), pages 26-36.
    12. Zhang, Hongjuan & Young, Michael N. & Tan, Justin & Sun, Weizheng, 2018. "How Chinese companies deal with a legitimacy imbalance when acquiring firms from developed economies," Journal of World Business, Elsevier, vol. 53(5), pages 752-767.
    13. Anna Adamik & Michał Nowicki, 2019. "Pathologies and Paradoxes of Co-Creation: A Contribution to the Discussion about Corporate Social Responsibility in Building a Competitive Advantage in the Age of Industry 4.0," Sustainability, MDPI, vol. 11(18), pages 1-38, September.
    14. Caroline Ardelet & Nathalie Veg-Sala & Alain Goudey & Marie Haikel-Elsabeh, 2017. "Between fear and desire for smart products: toward an understanding of consumers ambivalence [Entre crainte et désir pour les objets connectés : comprendre l'ambivalence des consommateurs]," Post-Print hal-01570286, HAL.
    15. Gassmann, Oliver & Keupp, Marcus Matthias, 2007. "The competitive advantage of early and rapidly internationalising SMEs in the biotechnology industry: A knowledge-based view," Journal of World Business, Elsevier, vol. 42(3), pages 350-366, September.
    16. Guiette, Alain & Vandenbempt, Koen, 2017. "Change managerialism and micro-processes of sensemaking during change implementation," Scandinavian Journal of Management, Elsevier, vol. 33(2), pages 65-81.
    17. Coviello, Nicole E. & Jones, Marian V., 2004. "Methodological issues in international entrepreneurship research," Journal of Business Venturing, Elsevier, vol. 19(4), pages 485-508, July.
    18. Andrzej Janowski & Anna Szczepańska-Przekota, 2022. "The Trait of Extraversion as an Energy-Based Determinant of Entrepreneur’s Success—The Case of Poland," Energies, MDPI, vol. 15(13), pages 1-21, June.
    19. Kazadi, Kande & Lievens, Annouk & Mahr, Dominik, 2016. "Stakeholder co-creation during the innovation process: Identifying capabilities for knowledge creation among multiple stakeholders," Journal of Business Research, Elsevier, vol. 69(2), pages 525-540.
    20. Saurabh A. Lall & Li-Wei Chen & Dyana P. Mason, 2023. "Digital platforms and entrepreneurial support: a field experiment in online mentoring," Small Business Economics, Springer, vol. 61(2), pages 631-654, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:eurjdr:v:29:y:2017:i:4:d:10.1057_s41287-016-0058-z. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave-journals.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.