IDEAS home Printed from https://ideas.repec.org/a/pal/abaman/v23y2024i1d10.1057_s41291-023-00241-6.html
   My bibliography  Save this article

Reducing employee burnout in the context of a global crisis and remote work: focusing on quality of leader–member exchange, trust in leader and organizational identification

Author

Listed:
  • Alfred Presbitero

    (Deakin University)

  • John Jamir Benzon R. Aruta

    (De La Salle University)

Abstract

Employee burnout has received a considerable amount of attention in the literature. However, recent global events such as the COVID-19 pandemic have led to much higher levels of employee burnout. Hence, in this study, we put the spotlight on employee burnout in the context of a global crisis and unpack the factors that reduce employee burnout in such a challenging time. Drawing mainly from the theoretical tenets of leader–member exchange (LMX), social exchange and social identity, the study explored the roles that leaders and organizations played in reducing employee burnout. Two studies were conducted in the Philippines—a country in Asia that experienced substantial lockdowns and restrictions because of the pandemic. Results in both studies provided support for the serial mediation model demonstrating how the quality of LMX inversely relates to employee burnout. Moreover, trust in leader and organizational identification provided additional explanations on the established mechanisms. These findings offered insights both conceptually and in practice on how to reduce employee burnout in a global crisis, remote work context.

Suggested Citation

  • Alfred Presbitero & John Jamir Benzon R. Aruta, 2024. "Reducing employee burnout in the context of a global crisis and remote work: focusing on quality of leader–member exchange, trust in leader and organizational identification," Asian Business & Management, Palgrave Macmillan, vol. 23(1), pages 32-54, February.
  • Handle: RePEc:pal:abaman:v:23:y:2024:i:1:d:10.1057_s41291-023-00241-6
    DOI: 10.1057/s41291-023-00241-6
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1057/s41291-023-00241-6
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.

    File URL: https://libkey.io/10.1057/s41291-023-00241-6?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Shen, Yimo & Jackson, Todd & Ding, Cody & Yuan, Denghua & Zhao, Lei & Dou, Yunlai & Zhang, Qinglin, 2014. "Linking perceived organizational support with employee work outcomes in a Chinese context: Organizational identification as a mediator," European Management Journal, Elsevier, vol. 32(3), pages 406-412.
    2. Rolf van Dick & Berrit L. Cordes & Jérémy E. Lemoine & Niklas K. Steffens & S. Alexander Haslam & Serap Arslan Akfirat & Christine Joy A. Ballada & Tahir Bazarov & John Jamir Benzon R. Aruta & Lorenzo, 2021. "Identity Leadership, Employee Burnout and the Mediating Role of Team Identification: Evidence from the Global Identity Leadership Development Project," IJERPH, MDPI, vol. 18(22), pages 1-24, November.
    3. Ward van Zoonen & Anu Sivunen & Kirsimarja Blomqvist & Thomas Olsson & Annina Ropponen & Kaisa Henttonen & Matti Vartiainen, 2021. "Factors Influencing Adjustment to Remote Work: Employees’ Initial Responses to the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(13), pages 1-19, June.
    4. Altig, Dave & Baker, Scott & Barrero, Jose Maria & Bloom, Nicholas & Bunn, Philip & Chen, Scarlet & Davis, Steven J. & Leather, Julia & Meyer, Brent & Mihaylov, Emil & Mizen, Paul & Parker, Nicholas &, 2020. "Economic uncertainty before and during the COVID-19 pandemic," Journal of Public Economics, Elsevier, vol. 191(C).
    5. Jiang, Jane Y. & Law, Kenneth S. & Sun, James J. M., 2014. "Leader–Member Relationship and Burnout: The Moderating Role of Leader Integrity," Management and Organization Review, Cambridge University Press, vol. 10(2), pages 223-247, July.
    6. S. Divya & L. Suganthi, 2018. "Influence of transformational-servant leadership styles and justice perceptions on employee burnout: a moderated mediation model," International Journal of Business Innovation and Research, Inderscience Enterprises Ltd, vol. 15(1), pages 119-135.
    7. Shenjiang Mo & Junqi Shi, 2017. "Linking Ethical Leadership to Employee Burnout, Workplace Deviance and Performance: Testing the Mediating Roles of Trust in Leader and Surface Acting," Journal of Business Ethics, Springer, vol. 144(2), pages 293-303, August.
    8. Gabriele Giorgi & Luigi Isaia Lecca & Federico Alessio & Georgia Libera Finstad & Giorgia Bondanini & Lucrezia Ginevra Lulli & Giulio Arcangeli & Nicola Mucci, 2020. "COVID-19-Related Mental Health Effects in the Workplace: A Narrative Review," IJERPH, MDPI, vol. 17(21), pages 1-22, October.
    9. Shinozaki, Shigehiro & Rao, Lakshman N., 2021. "COVID-19 Impact on Micro, Small, and Medium-Sized Enterprises under the Lockdown: Evidence from a Rapid Survey in the Philippines," ADBI Working Papers 1216, Asian Development Bank Institute.
    10. Aamir Chughtai & Marann Byrne & Barbara Flood, 2015. "Linking Ethical Leadership to Employee Well-Being: The Role of Trust in Supervisor," Journal of Business Ethics, Springer, vol. 128(3), pages 653-663, May.
    11. Jane Y. Jiang & Kenneth S. Law & James J. M. Sun, 2014. "Leader–Member Relationship and Burnout: The Moderating Role of Leader Integrity. 领导-成员关系与下属工作倦怠:领导正直的调解作用," Management and Organization Review, The International Association for Chinese Management Research, vol. 10(2), pages 223-247, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Yushan Wu & Qinghua Fu & Sher Akbar & Sarminah Samad & Ubaldo Comite & Mirela Bucurean & Alina Badulescu, 2022. "Reducing Healthcare Employees’ Burnout through Ethical Leadership: The Role of Altruism and Motivation," IJERPH, MDPI, vol. 19(20), pages 1-17, October.
    2. Hao Zhou & Xinyi Sheng & Yulin He & Xiaoye Qian, 2020. "Ethical Leadership as the Reliever of Frontline Service Employees’ Emotional Exhaustion: A Moderated Mediation Model," IJERPH, MDPI, vol. 17(3), pages 1-13, February.
    3. Özgü Karakulak & Lea Stadtler, 2022. "Working with Complexity in the Context of the United Nations Sustainable Development Goals: A Case Study of Global Health Partnerships," Journal of Business Ethics, Springer, vol. 180(4), pages 997-1018, November.
    4. Jesse T. Vullinghs & Annebel H. B. Hoogh & Deanne N. Den Hartog & Corine Boon, 2020. "Ethical and Passive Leadership and Their Joint Relationships with Burnout via Role Clarity and Role Overload," Journal of Business Ethics, Springer, vol. 165(4), pages 719-733, September.
    5. Ahmed Mohammed Sayed Mostafa & Sam Farley & Monica Zaharie, 2021. "Examining the Boundaries of Ethical Leadership: The Harmful Effect of Co-worker Social Undermining on Disengagement and Employee Attitudes," Journal of Business Ethics, Springer, vol. 174(2), pages 355-368, November.
    6. Xingwen Chen & Zheng Zhu & Jun Liu, 2021. "Does A Trusted Leader Always Behave Better? The Relationship Between Leader Feeling Trusted by Employees and Benevolent and Laissez-Faire Leadership Behaviors," Journal of Business Ethics, Springer, vol. 170(3), pages 615-634, May.
    7. Misbah Hayat Bhatti & Umair Akram & Muhammad Hasnat Bhatti & Hassan Rasool & Xin Su, 2020. "Unraveling the Effects of Ethical Leadership on Knowledge Sharing: The Mediating Roles of Subjective Well-Being and Social Media in the Hotel Industry," Sustainability, MDPI, vol. 12(20), pages 1-20, October.
    8. Miescu, Mirela & Rossi, Raffaele, 2021. "COVID-19-induced shocks and uncertainty," European Economic Review, Elsevier, vol. 139(C).
    9. Hugo S. Gonçalves & Sérgio Moro, 2023. "On the economic impacts of COVID‐19: A text mining literature analysis," Review of Development Economics, Wiley Blackwell, vol. 27(1), pages 375-394, February.
    10. Ralf Martin & Sam Unsworth & Anna Valero & Dennis Verhoeven, 2020. "Innovation for a strong and sustainable recovery," CEP Covid-19 Analyses cepcovid-19-014, Centre for Economic Performance, LSE.
    11. Capucine Riom & Anna Valero, 2020. "The business response to Covid-19: the CEP-CBI survey on technology adoption," CEP Covid-19 Analyses cepcovid-19-009, Centre for Economic Performance, LSE.
    12. Yidong Tu & Xinxin Lu & Yue Yu, 2017. "Supervisors’ Ethical Leadership and Employee Job Satisfaction: A Social Cognitive Perspective," Journal of Happiness Studies, Springer, vol. 18(1), pages 229-245, February.
    13. Siyi Liu & Xin Liu & Chuancai Zhang & Lingli Zhang, 2023. "Institutional and individual investors' short‐term reactions to the COVID‐19 crisis in China," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 63(4), pages 4333-4355, December.
    14. Di Bartolomeo, Giovanni & D'Imperio, Paolo & Felici, Francesco, 2022. "The fiscal response to the Italian COVID-19 crisis: A counterfactual analysis," Journal of Macroeconomics, Elsevier, vol. 73(C).
    15. Tran Quang Bao Phuc & Khalida Parveen & Duyen Thi Truc Tran & Dao Thi Anh Nguyen, 2021. "The linkage between ethical leadership and lecturer job satisfaction at a private higher education institution in Vietnam," Journal of Social Sciences Advancement, Science Impact Publishers, vol. 2(2), pages 39-50.
    16. Adian,Ikmal & Doumbia,Djeneba & Gregory,Neil & Ragoussis,Alexandros & Reddy,Aarti & Timmis,Jonathan David, 2020. "Small and Medium Enterprises in the Pandemic : Impact, Responses and the Role of Development Finance," Policy Research Working Paper Series 9414, The World Bank.
    17. Jamil, Abd Rahim Md. & Law, Siong Hook & Mohamad Khair-Afham, M.S. & Trinugroho, Irwan, 2023. "Financial inclusion and economic uncertainty in developing countries: The role of digitalisation," Economic Analysis and Policy, Elsevier, vol. 79(C), pages 786-806.
    18. Ullah, Faiz & Harrigan, Nicholas M., 2022. "A natural experiment in social security as public health measure: Experiences of international students as temporary migrant workers during two Covid-19 lockdowns," Social Science & Medicine, Elsevier, vol. 313(C).
    19. Lucia Freira & Marco Sartorio & Cynthia Boruchowicz & Florencia Lopez Boo & Joaquin Navajas, 2021. "The interplay between partisanship, forecasted COVID-19 deaths, and support for preventive policies," Palgrave Communications, Palgrave Macmillan, vol. 8(1), pages 1-10, December.
    20. Liu, Zhenhua & Zhang, Huiying & Ding, Zhihua & Lv, Tao & Wang, Xu & Wang, Deqing, 2022. "When are the effects of economic policy uncertainty on oil–stock correlations larger? Evidence from a regime-switching analysis," Economic Modelling, Elsevier, vol. 114(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:abaman:v:23:y:2024:i:1:d:10.1057_s41291-023-00241-6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.