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On the social value of quality: An economic evaluation of the Baldrige Performance Excellence Program

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  • Albert N. Link
  • John T. Scott

Abstract

This study estimates the net social value of the Baldrige Performance Excellence Program. It focuses specifically on a survey population of 273 applicants for the Malcolm Baldrige National Quality Award since 2006. Using a counterfactual evaluation method, social benefits have been quantified from the responses of 45 Award applicants to a web-based survey. We estimate the ratio of all measured social benefits to costs to be between 351:1 and 820:1. This finding certainly supports the belief that the Baldrige Program creates considerable value for the US economy. Copyright The Author 2012. Published by Oxford University Press. All rights reserved. For Permissions, please email: journals.permissions@oup.com, Oxford University Press.

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  • Albert N. Link & John T. Scott, 2012. "On the social value of quality: An economic evaluation of the Baldrige Performance Excellence Program," Science and Public Policy, Oxford University Press, vol. 39(5), pages 680-689, July.
    • Handle: RePEc:oup:scippl:v:39:y:2012:i:5:p:680-689
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    File URL: http://hdl.handle.net/10.1093/scipol/scs052
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    1. Link, Albert N. & Scott, John T., 2011. "Public Goods, Public Gains: Calculating the Social Benefits of Public R&D," OUP Catalogue, Oxford University Press, number 9780199729685.
    2. Edwin Mansfield & John Rapoport & Anthony Romeo & Samuel Wagner & George Beardsley, 1977. "Social and Private Rates of Return from Industrial Innovations," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 91(2), pages 221-240.
    3. Albert Link & John Scott, 2006. "An economic evaluation of the Baldrige National Quality Program," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 15(1), pages 83-100.
    4. Albert N. Link & John T. Scott, 2013. "The theory and practice of public-sector R&D economic impact analysis," Chapters, in: Albert N. Link & Nicholas S. Vonortas (ed.), Handbook on the Theory and Practice of Program Evaluation, chapter 2, pages 15-55, Edward Elgar Publishing.
    5. Mueller,Dennis C., 2009. "Profits in the Long Run," Cambridge Books, Cambridge University Press, number 9780521101592.
    6. Zvi Griliches, 1958. "Research Costs and Social Returns: Hybrid Corn and Related Innovations," Journal of Political Economy, University of Chicago Press, vol. 66, pages 419-419.
    7. Albert N. Link, 2007. "Entrepreneurship, Innovation, and Technological Change," Technical Reports 070716, Brandmeyer Center for Applied Economics, School of Business, University of Kansas.
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    Cited by:

    1. Albert N. Link & John T. Scott, 2013. "Bending the Arc of Innovation: Public Support of R&D in Small, Entrepreneurial Firms," Science, Technology, and Innovation Policy, Palgrave Macmillan, number 978-1-137-37088-4, February.

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    More about this item

    JEL classification:

    • H41 - Public Economics - - Publicly Provided Goods - - - Public Goods
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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