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Environmental Disorder Leads to Self-Regulatory Failure

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  • Boyoun (Grace) Chae
  • Rui (Juliet) Zhu

Abstract

This article examines the influence of environmental orderliness on consumers' self-regulation. It is proposed that a disorganized environment threatens the individual's sense of personal control. Because experiencing this control threat depletes resources, individuals exposed to a disorganized (vs. organized) environment are more likely to exhibit self-regulatory failure in subsequent tasks. The results from four studies provide support for this hypothesis. Further, they offer evidence of the underlying process by demonstrating that a perceived threat to control mediates the effect of environmental orderliness on self-regulation, and that providing individuals with an opportunity to recoup their resources mitigates this effect. This research has crucial practical implications concerning public health and consumer well-being.

Suggested Citation

  • Boyoun (Grace) Chae & Rui (Juliet) Zhu, 2014. "Environmental Disorder Leads to Self-Regulatory Failure," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 40(6), pages 1203-1218.
  • Handle: RePEc:oup:jconrs:doi:10.1086/674547
    DOI: 10.1086/674547
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    Cited by:

    1. Xiong, Xiling & Wong, IpKin Anthony & Yang, Fiona X., 2021. "Are we behaviorally immune to COVID-19 through robots?," Annals of Tourism Research, Elsevier, vol. 91(C).
    2. Roose, Gudrun & Vermeir, Iris, 2023. "Putting spatial product presentation cues on the map: Review and research directions," Journal of Business Research, Elsevier, vol. 155(PA).
    3. Gong, Siyu & Suo, Danni & Peverelli, Peter, 2023. "Maintaining the order: How social crowding promotes minimalistic consumption practice," Journal of Business Research, Elsevier, vol. 160(C).
    4. Reynolds-McIlnay, Ryann & Morrin, Maureen & Nordfält, Jens, 2017. "How Product–Environment Brightness Contrast and Product Disarray Impact Consumer Choice in Retail Environments," Journal of Retailing, Elsevier, vol. 93(3), pages 266-282.
    5. Blair, Sean, 2020. "How lacking control drives fluency effects in evaluative judgment," Organizational Behavior and Human Decision Processes, Elsevier, vol. 156(C), pages 97-112.
    6. Ross, Gretchen R. & Bolton, Lisa E. & Meloy, Margaret G., 2023. "Disorder in secondhand retail spaces: The countervailing forces of hidden treasure and risk," Journal of Retailing, Elsevier, vol. 99(1), pages 136-148.
    7. Alison Jing Xu & Dolores Albarracín, 2016. "Constrained Physical Space Constrains Hedonism," Journal of the Association for Consumer Research, University of Chicago Press, vol. 1(4), pages 557-568.
    8. Gupta, Shipra & Coskun, Merve, 2021. "The influence of human crowding and store messiness on consumer purchase intention– the role of contamination and scarcity perceptions," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    9. Catherine A. Roster & Joseph R. Ferrari, 2023. "Having less: A personal project taxonomy of consumers' decluttering orientations, motives and emotions," Journal of Consumer Affairs, Wiley Blackwell, vol. 57(1), pages 264-295, January.
    10. Chang, En-Chung & Xie, Chunya & Fan, Xiaomeng, 2022. "Defending the rules: How exposure to immoral behavior influences the boundary preference," Journal of Business Research, Elsevier, vol. 139(C), pages 654-663.
    11. Ladeira, Wagner & Rasul, Tareq & Perin, Marcelo Gattermann & Santini, Fernando, 2023. "The bright side of disorganization: When surprise generates low-price signals," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).

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