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The Importance of Employee Satisfaction: A Case Study of a Transportation and Logistics Service Company

Author

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  • Eneja Sila

    (University of Primorska, Slovenia)

  • Klemen Širok

    (University of Primorska, Slovenia)

Abstract

This paper draws attention to the importance of employee satisfaction in the transportation and logistics service industry. For research purposes, Spector’s job satisfaction survey was used, which observes nine facets of job satisfaction, helping us to outline the viable measures that could improve employee satisfaction in the selected company. The research indicates that the employees were satisfied with their supervision, co-workers and the nature of work. Indifference was expressed with respect to payment, rewards, benefits, working conditions and communication. Dissatisfaction was only identified in the field of promotion opportunities. The identified facets that trigger different feelings of satisfaction also serve to explain the possible consequences fort the effectiveness of the selected transportation and logistics service company and the whole industry sector as such.

Suggested Citation

  • Eneja Sila & Klemen Širok, 2018. "The Importance of Employee Satisfaction: A Case Study of a Transportation and Logistics Service Company," Management, University of Primorska, Faculty of Management Koper, vol. 13(2), pages 111-136.
    • Handle: RePEc:mgt:youmng:v:13:y:2018:i:2:p:111-136
    DOI: 10.26493/1854-4231.13.111-136
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    References listed on IDEAS

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    1. Muhamamd Mudasar Ghafoor, 2012. "Role of Demographic Characteristics on Job Satisfaction," Far East Journal of Psychology and Business, Far East Research Centre, vol. 6(3), pages 30-45, January.
    2. Kuan-Wei Huang & Jen-Hung Huang & Gwo-Hshiung Tzeng, 2016. "New Hybrid Multiple Attribute Decision-Making Model for Improving Competence Sets: Enhancing a Company’s Core Competitiveness," Sustainability, MDPI, vol. 8(2), pages 1-26, February.
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    1. repec:igg:jamtr0:v:4:y:2022:i:1:p:1-20 is not listed on IDEAS
    2. AbdulQader Alsaiari & Fadilah Puteh & Abdul Jalil Mohamed Ali, 2020. "Could Demographic Variables Impacting the Relationship Between HRM Practices and Employee Loyalty? A Meta-Analysis Review," Human Resource Research, Macrothink Institute, vol. 4(1), pages 205-232, December.

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