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Applying UTAUT and Fuzzy Dematel Methods: A New Legal Aid Administration System

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  • Jeremiah Kau Makokoane

    (The Southern Africa Institute of Management Scientists, Independent researcher, South Africa)

  • Docter Joe Khosa

    (Department of Engineering Management, University of Johannesburg, South Africa)

Abstract

A hybrid UTAUT and Fuzzy Dematel Method is proposed in assessing the perception of accepting the new electronic Legal Aid Administration (eLAA) system by employees of Legal Aid South Africa. Information technology acceptance research has in many respects provided insight to decision-making on reviewing user acceptance. Legal Aid SA’s employees’ perception measured by their response of assessment is useful information on users’ attitude of accepting the eLAA system. Therefore, this study aims to measure the main determinants of intention and usage of the new system by users using the Unified Theory of Acceptance and Use of Technology (UTAUT). Further, we identify the cause-and-effect factors of acceptance and suggest the importance of factors using the Fuzzy Decision-Making Trial and Evaluation Laboratory (Dematel) method. The findings of this study suggest that the UTAUT dimensions of Performance Expectancy has high direct influence on acceptance of the eLAA system by Legal Aid SA employees than other variances. Alternatively, Effort Expectancy (EE) dimension is in the overall having the least power of direct influence on using the eLAA system. Notably, both the Social Influence and Facilitating Conditions have low direct influence in predicting the attitude of using the eLAA system. The findings of this study are useful in assisting the management of Legal Aid SA to gain insight into preferred ways to introduce automated systems that are perceived useful and acceptable amongst employees.

Suggested Citation

  • Jeremiah Kau Makokoane & Docter Joe Khosa, 2021. "Applying UTAUT and Fuzzy Dematel Methods: A New Legal Aid Administration System," International Journal of Management Science and Business Administration, Inovatus Services Ltd., vol. 8(1), pages 24-36, November.
    • Handle: RePEc:mgs:ijmsba:v:8:y:2021:i:1:p:24-36
    DOI: 10.18775/ijmsba.1849-5664-5419.2014.81.1002
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    References listed on IDEAS

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    1. Editors, 2014. "International Journal of Systems Science," International Journal of Systems Science, Taylor & Francis Journals, vol. 45(12), pages 1-1, December.
    2. Liou, James J.H. & Tzeng, Gwo-Hshiung, 2007. "A non-additive model for evaluating airline service quality," Journal of Air Transport Management, Elsevier, vol. 13(3), pages 131-138.
    3. Priyanka Surendran, 2012. "Technology Acceptance Model: A Survey of Literature," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 2(4), pages 175-178, August.
    4. Priyanka Surendran, 2012. "Technology Acceptance Model: A Survey of Literature," International Journal of Business and Social Research, LAR Center Press, vol. 2(4), pages 175-178, August.
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    More about this item

    Keywords

    UTAUT Model; Fuzzy Dematel; Legal Aid Administration; Legal Aid South Africa;
    All these keywords.

    JEL classification:

    • M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General

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