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The Antecedents and Consequences of Word of Mouth: A Meta-Analysis

Author

Listed:
  • Chen-Hung TSAI

    (Department of Business Administration, Cheng Shiu University, No.840, Chengcing Rd., Niaosong Dist., Kaohsiung City 83347, Taiwan, R.O.C.)

  • Chin-Chiung KUO

    (Department of Food and Beverage Management, Tzu Hui Institute of Technology and Ph.D. student, College of Management, I-Shou University. No.1, Sec. 1, Syuecheng Rd., Dashu District, Kaohsiung City 84001,Taiwan, R.O.C.)

  • Marianne J.E. TAN

    (Graduate Institute of Management, Cheng Shiu University, No.840, Chengcing Rd., Niaosong Dist., Kaohsiung City 83347, Taiwan, R.O.C.)

Abstract

Word of Mouth (WOM) has been an important issue in Marketing research. This paper adopted Meta-analysis method to make quantitative review for the antecedents and consequences of WOM. The results facilitate scholarship in this academic area by clarify the cause-effect linkages when researching on WOM. Theoretical and practical implications were discussed.

Suggested Citation

  • Chen-Hung TSAI & Chin-Chiung KUO & Marianne J.E. TAN, 2017. "The Antecedents and Consequences of Word of Mouth: A Meta-Analysis," Journal of Social and Administrative Sciences, KSP Journals, vol. 4(2), pages 181-192, June.
    • Handle: RePEc:ksp:journ4:v:4:y:2017:i:2:p:181-192
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    References listed on IDEAS

    as
    1. Sergio Román & Pedro Cuestas, 2008. "The Perceptions of Consumers Regarding Online Retailers’ Ethics and Their Relationship with Consumers’ General Internet Expertise and Word of Mouth: A Preliminary Analysis," Journal of Business Ethics, Springer, vol. 83(4), pages 641-656, December.
    2. Ronnie Cheung, 2014. "The Influence of Electronic Word-of-Mouth on Information Adoption in Online Customer Communities," Global Economic Review, Taylor & Francis Journals, vol. 43(1), pages 42-57, March.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Word of mouth; Meta-analysis; Cause-effect clarification.;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • L33 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Comparison of Public and Private Enterprise and Nonprofit Institutions; Privatization; Contracting Out
    • L52 - Industrial Organization - - Regulation and Industrial Policy - - - Industrial Policy; Sectoral Planning Methods

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