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Understanding Insurance Customer Dishonesty: Outline of a Moral-Sociological Approach

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  • Johannes Brinkmann
  • Patrick Lentz

Abstract

Most consumer morality studies focus on consumer immorality, i.e. different types and degrees of consumer dishonesty or deviance. This paper follows this tradition, by looking at insurance customer dishonesty. For looking at insurance customer dishonesty in a wider perspective, the paper drafts a sociology of insurance customer morality, including outlines of micro-level, meso-level and macro-level moral sociologies of insurance fraud, as well as a discussion of moral heterogeneity and a critical understanding of deviance. As a next step a few empirical rsearch questions are formulated and illustrated with data from a Norwegian-German pilot study. Copyright Springer 2006

Suggested Citation

  • Johannes Brinkmann & Patrick Lentz, 2006. "Understanding Insurance Customer Dishonesty: Outline of a Moral-Sociological Approach," Journal of Business Ethics, Springer, vol. 66(2), pages 177-195, June.
    • Handle: RePEc:kap:jbuset:v:66:y:2006:i:2:p:177-195
    DOI: 10.1007/s10551-005-5575-1
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    Citations

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    Cited by:

    1. Johannes Brinkmann, 2019. "The Potential Use of Sociological Perspectives for Business Ethics Teaching," Journal of Business Ethics, Springer, vol. 156(1), pages 273-287, April.
    2. Anthony Miyazaki, 2009. "Perceived Ethicality of Insurance Claim Fraud: Do Higher Deductibles Lead to Lower Ethical Standards?," Journal of Business Ethics, Springer, vol. 87(4), pages 589-598, July.
    3. Danielle E. Warren & Maurice E. Schweitzer, 2018. "When Lying Does Not Pay: How Experts Detect Insurance Fraud," Journal of Business Ethics, Springer, vol. 150(3), pages 711-726, July.
    4. Anthony Miyazaki & Kimberly Taylor, 2008. "Researcher Interaction Biases and Business Ethics Research: Respondent Reactions to Researcher Characteristics," Journal of Business Ethics, Springer, vol. 81(4), pages 779-795, September.
    5. Lu-Ming Tseng & Yue-Min Kang, 2015. "Managerial Authority, Turnover Intention and Medical Insurance Claims Adjusters’ Recommendations for Claim Payments," The Geneva Papers on Risk and Insurance - Issues and Practice, Palgrave Macmillan;The Geneva Association, vol. 40(2), pages 334-352, April.
    6. Haithem Zourrig & Jeongsoo Park, 2019. "The effects of cultural tightness and perceived unfairness on Japanese consumers’ attitude towards insurance fraud: the mediating effect of rationalization," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 24(1), pages 21-30, June.
    7. Seger-Guttmann, Tali & Vilnai-Yavetz, Iris & Wang, Chen-Ya & Petruzzellis, Luca, 2018. "Illegitimate returns as a trigger for customers’ ethical dissonance," Journal of Retailing and Consumer Services, Elsevier, vol. 45(C), pages 120-131.
    8. Johannes Brinkmann, 2009. "Using Ibsen in Business Ethics," Journal of Business Ethics, Springer, vol. 84(1), pages 11-24, January.
    9. Johannes Brinkmann, 2013. "Combining Risk and Responsibility Perspectives: First Steps," Journal of Business Ethics, Springer, vol. 112(4), pages 567-583, February.
    10. Lu-Ming Tseng & Wen-Pin Su, 2014. "Insurance Salespeople's Attitudes towards Collusion: The Case of Taiwan’s Car Insurance Industry," The Geneva Papers on Risk and Insurance - Issues and Practice, Palgrave Macmillan;The Geneva Association, vol. 39(1), pages 25-41, January.
    11. Ji Wu & Zhiqiang (Eric) Zheng & J. Leon Zhao, 2021. "FairPlay: Detecting and Deterring Online Customer Misbehavior," Information Systems Research, INFORMS, vol. 32(4), pages 1323-1346, December.
    12. William Lesch & Johannes Brinkmann, 2011. "Consumer Insurance Fraud/Abuse as Co-creation and Co-responsibility: A New Paradigm," Journal of Business Ethics, Springer, vol. 103(1), pages 17-32, April.

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