IDEAS home Printed from https://ideas.repec.org/a/kap/asiapa/v31y2014i1p171-193.html
   My bibliography  Save this article

Strategic action and customer mobility: Antecedents and consequences of strategic actions in the Korean mobile telecommunication service industry

Author

Listed:
  • Kyung Park
  • Kiwon Jung
  • Kyung Noh

Abstract

This paper investigates the sources and consequences of strategic actions in the Korean mobile telecommunication service industry. Based on competitive dynamics research and an organizational learning perspective, it suggests hypotheses and tests them with monthly data on service providers’ competitive and alliance actions, as well as statistics on monthly subscribers during 2002–2007. We show the positive effects of a firm’s own experience, other firms’ strategic actions, and firms’ alliance tendencies on the likelihood of firm-level competitive action and alliance. We also find that negative performance feedback accelerates the mimetic influence of rival firms’ competitive actions and that positive performance feedback strengthens the momentum effect of a firm’s own alliance experience on the likelihood of alliance. Both competitive actions and alliances appear to influence customer mobility across firms in a complex manner. Based on customer mobility data, this study finds that alliances increase market dynamism, that is, customer mobility. It also shows that competitive actions, in general, serve to effectively attract switching customers from rivals. This study partially answers questions regarding the triggers of competitive actions and alliance activities among mobile telecommunication service providers and their performance consequences. Copyright Springer Science+Business Media, LLC 2014

Suggested Citation

  • Kyung Park & Kiwon Jung & Kyung Noh, 2014. "Strategic action and customer mobility: Antecedents and consequences of strategic actions in the Korean mobile telecommunication service industry," Asia Pacific Journal of Management, Springer, vol. 31(1), pages 171-193, March.
    • Handle: RePEc:kap:asiapa:v:31:y:2014:i:1:p:171-193
    DOI: 10.1007/s10490-012-9295-7
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s10490-012-9295-7
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s10490-012-9295-7?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Bruce Kogut, 1988. "Joint ventures: Theoretical and empirical perspectives," Strategic Management Journal, Wiley Blackwell, vol. 9(4), pages 319-332, July.
    2. Mariti, P & Smiley, R H, 1983. "Co-Operative Agreements and the Organization of Industry," Journal of Industrial Economics, Wiley Blackwell, vol. 31(4), pages 437-451, June.
    3. Joel A. C. Baum & Tony Calabrese & Brian S. Silverman, 2000. "Don't go it alone: alliance network composition and startups' performance in Canadian biotechnology," Strategic Management Journal, Wiley Blackwell, vol. 21(3), pages 267-294, March.
    4. Theresa K. Lant, 1992. "Aspiration Level Adaptation: An Empirical Exploration," Management Science, INFORMS, vol. 38(5), pages 623-644, May.
    5. James Wade, 1995. "Dynamics of organizational communities and technological bandwagons: An empirical investigation of community evolution in the microprocessor market," Strategic Management Journal, Wiley Blackwell, vol. 16(S1), pages 111-133.
    6. Edward M. Graham, 1978. "Transatlantic Investment by Multinational Firms: A Rivalistic Phenomenon?," Journal of Post Keynesian Economics, Taylor & Francis Journals, vol. 1(1), pages 82-99, October.
    7. Allan Afuah, 2000. "How much do your co‐opetitors' capabilities matter in the face of technological change?," Strategic Management Journal, Wiley Blackwell, vol. 21(3), pages 397-404, March.
    8. Ming-Jer Chen & Ken G. Smith & Curtis M. Grimm, 1992. "Action Characteristics as Predictors of Competitive Responses," Management Science, INFORMS, vol. 38(3), pages 439-455, March.
    9. Devi R. Gnyawali & Weiguo Fan & James Penner, 2010. "Competitive Actions and Dynamics in the Digital Age: An Empirical Investigation of Social Networking Firms," Information Systems Research, INFORMS, vol. 21(3), pages 594-613, September.
    10. Klemperer, Paul, 1992. "Equilibrium Product Lines: Competing Head-to-Head May Be Less Competitive," American Economic Review, American Economic Association, vol. 82(4), pages 740-755, September.
    11. Lori Rosenkopf & Paul Almeida, 2003. "Overcoming Local Search Through Alliances and Mobility," Management Science, INFORMS, vol. 49(6), pages 751-766, June.
    12. Lori Rosenkopf & Atul Nerkar, 2001. "Beyond local search: boundary‐spanning, exploration, and impact in the optical disk industry," Strategic Management Journal, Wiley Blackwell, vol. 22(4), pages 287-306, April.
    13. Jeffrey H. Dyer, 1996. "Does Governance Matter? Keiretsu Alliances and Asset Specificity as Sources of Japanese Competitive Advantage," Organization Science, INFORMS, vol. 7(6), pages 649-666, December.
    14. Greg Young & Ken G. Smith & Curtis M. Grimm, 1996. "“Austrian” and Industrial Organization Perspectives on Firm-level Competitive Activity and Performance," Organization Science, INFORMS, vol. 7(3), pages 243-254, June.
    15. Hun Lee & Ken G. Smith & Curtis M. Grimm & August Schomburg, 2000. "Timing, order and durability of new product advantages with imitation," Strategic Management Journal, Wiley Blackwell, vol. 21(1), pages 23-30, January.
    16. R. T. Lenz, 1980. "Environment, strategy, organization structure and performance: Patterns in one industry," Strategic Management Journal, Wiley Blackwell, vol. 1(3), pages 209-226, July.
    17. Seungwha (Andy) Chung & Harbir Singh & Kyungmook Lee, 2000. "Complementarity, status similarity and social capital as drivers of alliance formation," Strategic Management Journal, Wiley Blackwell, vol. 21(1), pages 1-22, January.
    18. Elizabeth Maitland & Elizabeth L Rose & Stephen Nicholas, 2005. "How firms grow: clustering as a dynamic model of internationalization," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 36(4), pages 435-451, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Lori Rosenkopf & Giovanna Padula, 2008. "Investigating the Microstructure of Network Evolution: Alliance Formation in the Mobile Communications Industry," Organization Science, INFORMS, vol. 19(5), pages 669-687, October.
    2. Jacob, Jojo & Belderbos, René & Lokshin, Boris, 2023. "Entangled modes: Boundaries to effective international knowledge sourcing through technology alliances and technology-based acquisitions," Technovation, Elsevier, vol. 122(C).
    3. Namgyoo Park & John Mezias & Jinju Lee & Jae-Hoon Han, 2014. "Reverse knowledge diffusion: Competitive dynamics and the knowledge seeking behavior of Korean high-tech firms," Asia Pacific Journal of Management, Springer, vol. 31(2), pages 355-375, June.
    4. Castaner, X. & Mulotte, L. & Garrette, B. & Dussauge, P., 2013. "Governance mode vs. governance fit? : Performance implications of make-or-ally choices for product innovation in the worldwide aircraft industry, 1942-2000," Other publications TiSEM a5741dc4-b632-4fae-9632-8, Tilburg University, School of Economics and Management.
    5. Jacob, Jojo & Duysters, Geert, 2017. "Alliance network configurations and the co-evolution of firms' technology profiles: An analysis of the biopharmaceutical industry," Technological Forecasting and Social Change, Elsevier, vol. 120(C), pages 90-102.
    6. Hohberger, Jan & Kruger, Heidi & Almeida, Paul, 2020. "Does separation hurt? The impact of premature termination of R&D alliances on knowledge acquisition and innovation," Research Policy, Elsevier, vol. 49(6).
    7. Khoury, Theodore A. & Pleggenkuhle-Miles, Erin G., 2011. "Shared inventions and the evolution of capabilities: Examining the biotechnology industry," Research Policy, Elsevier, vol. 40(7), pages 943-956, September.
    8. Kathryn Rudie Harrigan & Maria Chiara Guardo & Bo Cowgill, 2017. "Multiplicative-innovation synergies: tests in technological acquisitions," The Journal of Technology Transfer, Springer, vol. 42(5), pages 1212-1233, October.
    9. Minyoung Yea & Seokhyun Chung & Taesu Cheong & Daeki Kim, 2018. "The Sharing of Benefits from a Logistics Alliance Based on a Hub-Spoke Network: A Cooperative Game Theoretic Approach," Sustainability, MDPI, vol. 10(6), pages 1-16, June.
    10. Haider, Sajjad & Mariotti, Francesca, 2016. "The orchestration of alliance portfolios: The role of alliance portfolio capability," Scandinavian Journal of Management, Elsevier, vol. 32(3), pages 127-141.
    11. Russo, Angeloantonio & Vurro, Clodia & Nag, Rajiv, 2019. "To have or to be? The interplay between knowledge structure and market identity in knowledge-based alliance formation," Research Policy, Elsevier, vol. 48(3), pages 571-583.
    12. Vanhaverbeke, W.P.M. & Beerkens, B.E. & Duysters, G.M., 2003. "Explorative and exploitative learning strategies in technology-based alliance networks," Working Papers 03.22, Eindhoven Center for Innovation Studies.
    13. Mariotti, Francesca & Haider, Sajjad, 2020. "Managing institutional diversity and structural holes: Network configurations for recombinant innovation," Technological Forecasting and Social Change, Elsevier, vol. 160(C).
    14. Angeloantonio Russo & Rosamartina Schena, 2021. "Ambidexterity in the context of SME alliances: Does sustainability have a role?," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(2), pages 606-615, March.
    15. Park, Gunno & Kim, Marco JinHwan & Kang, Jina, 2015. "Competitive embeddedness: The impact of competitive relations among a firm's current alliance partners on its new alliance formations," International Business Review, Elsevier, vol. 24(2), pages 196-208.
    16. Li, Zhengyu, 2016. "Essays on knowledge sourcing and technological capability : A knowledge structure perspective," Other publications TiSEM b8ff31fc-c57b-4bc3-b5a4-0, Tilburg University, School of Economics and Management.
    17. Jinsil Kim & Kyun Kim, 2018. "How does local partners network embeddedness affect international joint venture survival in different subnational contexts?," Asia Pacific Journal of Management, Springer, vol. 35(4), pages 1055-1080, December.
    18. Cobeña, Mar & Gallego, Ángeles & Casanueva, Cristóbal, 2017. "Heterogeneity, diversity and complementarity in alliance portfolios," European Management Journal, Elsevier, vol. 35(4), pages 464-476.
    19. Abraham Carmeli & Ari Dothan & Dev Kumar Boojihawon, 2020. "Resilience of sustainability‐oriented and financially‐driven organizations," Business Strategy and the Environment, Wiley Blackwell, vol. 29(1), pages 154-169, January.
    20. Kok, Holmer & Faems, Dries & de Faria, Pedro, 2020. "Ties that matter: The impact of alliance partner knowledge recombination novelty on knowledge utilization in R&D alliances," Research Policy, Elsevier, vol. 49(7).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:asiapa:v:31:y:2014:i:1:p:171-193. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.