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Interruptive Events and Team Knowledge Acquisition

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  • Mary E. Zellmer-Bruhn

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    (Carlson School of Management, University of Minnesota, 321 19th Avenue South, Minneapolis, Minnesota 55455)

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    Abstract

    Interruptions have commonly been viewed as negative and as something for managers to control or limit. In this paper, I explore the relationship between interruptions and acquisition of routines---a form of knowledge---by teams. Recent research suggests that interruptions may play an important role in changing organizational routines, and as such may influence knowledge transfer activities. Results suggest that interruptions influence knowledge transfer effort, and both knowledge transfer effort and interruptions are positively related to the acquisition of new work routines. I conclude with implications for research and practice.

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    File URL: http://dx.doi.org/10.1287/mnsc.49.4.514.14423
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    Bibliographic Info

    Article provided by INFORMS in its journal Management Science.

    Volume (Year): 49 (2003)
    Issue (Month): 4 (April)
    Pages: 514-528

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    Handle: RePEc:inm:ormnsc:v:49:y:2003:i:4:p:514-528

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    Related research

    Keywords: Team; Knowledge Management; Knowledge Acquisition; Routines; Interruptions;

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    Cited by:
    1. Straßheim, Holger, 2004. "Power in intercommunal knowledge networks: on the endogenous dynamics of network governance and knowledge creation," Discussion Papers, Research Unit: Innovation and Organization SP III 2004-104, Social Science Research Center Berlin (WZB).
    2. Pearsall, Matthew J. & Ellis, Aleksander P.J. & Stein, Jordan H., 2009. "Coping with challenge and hindrance stressors in teams: Behavioral, cognitive, and affective outcomes," Organizational Behavior and Human Decision Processes, Elsevier, vol. 109(1), pages 18-28, May.
    3. Roman M. Sheremeta & Matthew W. McCarter, 2013. "You Can’t Put Old Wine in New Bottles: The Effect of Newcomers on Coordination in Groups," Working Papers 13-02, Chapman University, Economic Science Institute.
    4. repec:hal:wpaper:hal-00864324 is not listed on IDEAS
    5. Garreau, Lionel, 2009. "L’apport du concept de sens à l’étude du fonctionnement des équipes projet : études de cas de développement de centres commerciaux chez Immochan," Economics Thesis from University Paris Dauphine, Paris Dauphine University, number 123456789/4385 edited by Romelaer, Pierre, November.
    6. Cindy Zawadzki, 2011. "L'évolution du fonctionnement de la PME lors de l'introduction du contrôle de gestion : leçons d'un échec," Post-Print hal-00650594, HAL.
    7. repec:hal:gemwpa:hal-00864324 is not listed on IDEAS
    8. Kane, Aimee A. & Argote, Linda & Levine, John M., 2005. "Knowledge transfer between groups via personnel rotation: Effects of social identity and knowledge quality," Organizational Behavior and Human Decision Processes, Elsevier, vol. 96(1), pages 56-71, January.

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