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Rethinking Technology-Based Services to Promote Citizen Participation in Urban Mobility

Author

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  • Sérgio Pedro Duarte

    (University of Porto, Portugal)

  • Jorge Pinho de Sousa

    (Institute for Systems and Computer Engineering, Technology, and Science, University of Porto, Portugal)

  • Jorge Freire de Sousa

    (Institute for Systems and Computer Engineering, Technology, and Science, University of Porto, Portugal)

Abstract

Cities are complex and dynamic systems in which a network of actors interact, creating value through different activities. Cities can, therefore, be viewed as service ecosystems. Municipalities take advantage of digitalization to implement a service-dominant logic in urban and mobility planning and management, developing strategies with which citizens, local authorities, and other actors can create value together. While citizens are offered a better service experience, local authorities use citizens' input to improve decision-making processes. This research considers that designing an integrated service supported by an integrated information system can respond to current challenges in decision-making and information access for transport and mobility. Through a multidisciplinary methodological approach, this work proposes some guidelines to design an integrated information system to improve citizens' participation in urban planning and mobility services.

Suggested Citation

  • Sérgio Pedro Duarte & Jorge Pinho de Sousa & Jorge Freire de Sousa, 2022. "Rethinking Technology-Based Services to Promote Citizen Participation in Urban Mobility," International Journal of Decision Support System Technology (IJDSST), IGI Global, vol. 15(2), pages 1-20, December.
    • Handle: RePEc:igg:jdsst0:v:15:y:2022:i:2:p:1-20
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    References listed on IDEAS

    as
    1. Dargam, Fatima C. C. & Perz, Erhard W., 1998. "A decision support system for power plant design," European Journal of Operational Research, Elsevier, vol. 109(2), pages 310-320, September.
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