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Ranking the Banks through Performance Evaluation by Integrating Fuzzy AHP and TOPSIS Methods: A Study of Iranian Private Banks

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  • Mohammad Rezaei
  • Saeedeh Ketabi

Abstract

Human resource management and total quality management have been acknowledged as ‘new’ methods that enticed a boundless deal of scholars and practitioners’ interest. Both of the terms are considered to be an imperative management philosophy which underpins organizational efforts to acquire contented customers. The purpose of this paper is to look at human resource management (HRM) practices as the right mix in the implementation of total quality management (TQM) effectiveness. Such practices: recruitment and selection process, teamwork and employee empowerment, training and development, performance appraisals and compensation have the potential to explore and generate new knowledge for the organizations. This paper has reviewed all the literature which is relevant to the practices of HRM and TQM and its implementation in various areas. The review is focused on the implementation, the impacts on the organizational performance and the encouraged indicators to the adoption of practices in organization. It also recognized the benefits from practices during TQM implementation and they believe this approach could give them a chance to achieve their goals. However, several organizations do not adopt HRM and TQM practices because of lack of identified reasons and less serious outcomes manifested in the effectiveness of such practices. Therefore, this paper presents the basic perception of the author with respect to the relationship that occurs between human resource management and total quality management and its influence in the sustainability of the organization. It will also attempt to have a robust understanding to the implementation of practices and procedures for improving business performance.Classification-JEL:

Suggested Citation

  • Mohammad Rezaei & Saeedeh Ketabi, 2016. "Ranking the Banks through Performance Evaluation by Integrating Fuzzy AHP and TOPSIS Methods: A Study of Iranian Private Banks," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 6(3), pages 19-30, July.
    • Handle: RePEc:hur:ijaraf:v:6:y:2016:i:3:p:19-30
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    References listed on IDEAS

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    1. Hernando, Ignacio & Nieto, Maria J., 2007. "Is the Internet delivery channel changing banks' performance? The case of Spanish banks," Journal of Banking & Finance, Elsevier, vol. 31(4), pages 1083-1099, April.
    2. Mandic, Ksenija & Delibasic, Boris & Knezevic, Snezana & Benkovic, Sladjana, 2014. "Analysis of the financial parameters of Serbian banks through the application of the fuzzy AHP and TOPSIS methods," Economic Modelling, Elsevier, vol. 43(C), pages 30-37.
    3. Manish Mittal & Aruna Dhade, 2009. "Awareness and Perception of CAMEL Rating Across Banks: Some Survey Evidence," The IUP Journal of Bank Management, IUP Publications, vol. 0(2), pages 51-63, May.
    4. Chang, Da-Yong, 1996. "Applications of the extent analysis method on fuzzy AHP," European Journal of Operational Research, Elsevier, vol. 95(3), pages 649-655, December.
    5. Olson, David L., 2001. "Comparison of three multicriteria methods to predict known outcomes," European Journal of Operational Research, Elsevier, vol. 130(3), pages 576-587, May.
    6. Ioannis E. Tsolas, 2010. "Modeling bank branch profitability and effectiveness by means of DEA," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 59(5), pages 432-451, June.
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    Cited by:

    1. Yüksel Akay Ünvan & Cansu Ergenç, 2022. "Financial Performance Analysis with the Fuzzy COPRAS and Entropy-COPRAS Approaches," Computational Economics, Springer;Society for Computational Economics, vol. 59(4), pages 1577-1605, April.
    2. Shivani Guru & D. K. Mahalik, 2019. "A comparative study on performance measurement of Indian public sector banks using AHP-TOPSIS and AHP-grey relational analysis," OPSEARCH, Springer;Operational Research Society of India, vol. 56(4), pages 1213-1239, December.
    3. Shiva Ghasempour & Mohamadjavad Salami, 2016. "Ranking Iranian Private Banks Based on the CAMELS Model Using the AHP Hybrid Approach and TOPSIS," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 6(4), pages 52-62, October.

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