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Determinantes de la satisfacción de los españoles con las prestaciones y servicios públicos: un enfoque de sociología tributaria con microdatos

Author

Listed:
  • Leonel Cerno

    (Eurostat)

  • César Pérez López

    (Instituto de Estudios Fiscales)

  • Eduardo Sanz Arcega

    (Universidad Ceu San Pablo)

Abstract

Este trabajo analiza empíricamente los determinantes de la satisfacción de los españoles con el conjun¬to de prestaciones y servicios públicos. Con base en Teoría de la desconfirmación de expectativas y los desarrollos de la ciencia política, desde el punto de vista teórico se detalla los factores que modulan la satisfacción de los ciudadanos con los bienes y servicios. Novedosamente, se amplía el concepto de satisfacción para incluir dentro de él la perspectiva tributaria. Acto seguido, con los datos contenidos en la matriz “Barómetro Fiscal IEF 2003-2014” se plantea una aplicación empírica sobre el caso espa¬ñol para el periodo 2003-2014. Los resultados obtenidos confirman las predicciones teóricas.

Suggested Citation

  • Leonel Cerno & César Pérez López & Eduardo Sanz Arcega, 2017. "Determinantes de la satisfacción de los españoles con las prestaciones y servicios públicos: un enfoque de sociología tributaria con microdatos," Hacienda Pública Española / Review of Public Economics, IEF, vol. 220(1), pages 57-87, March.
    • Handle: RePEc:hpe:journl:y:2017:v:220:i:1:p:57-87
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    References listed on IDEAS

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    Cited by:

    1. Pontones-Rosa, Carolina & Pérez-Morote, Rosario & Santos-Peñalver, Jesús F., 2021. "ICT-based public policies and depopulation in hollowed-out Spain: A survey analysis on the digital divide and citizen satisfaction," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    2. Carolina Pontones-Rosa & Rosario Perez-Morote & Montserrat Nunez-Chicharro & Inmaculada Alonso-Carrillo, 2023. "E-government in Depopulated Rural Areas. An Approach to the Reality of Spanish Municipalities," Population Research and Policy Review, Springer;Southern Demographic Association (SDA), vol. 42(4), pages 1-34, August.
    3. María José Solíx-Baltodano & Cori Vilella & José Manuel Giménez-Gómez, 2019. "The Catalan Health Budget: A Conflicting Claims Approach," Hacienda Pública Española / Review of Public Economics, IEF, vol. 228(1), pages 35-54, March.

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    More about this item

    Keywords

    Prestaciones y servicios públicos; satisfacción ciudadana; Teoría de la desconfirmación de expectativas; Barómetro Fiscal del Instituto de Estudios Fiscales; modelos probit.;
    All these keywords.

    JEL classification:

    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government
    • H40 - Public Economics - - Publicly Provided Goods - - - General
    • H53 - Public Economics - - National Government Expenditures and Related Policies - - - Government Expenditures and Welfare Programs
    • M38 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Government Policy and Regulation
    • Z13 - Other Special Topics - - Cultural Economics - - - Economic Sociology; Economic Anthropology; Language; Social and Economic Stratification

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