Chatbot Service Quality: An Experiment Comparing Two Countries with Different Levels of Digital Literacy
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- Nagy Hanna, 2018. "A role for the state in the digital age," Journal of Innovation and Entrepreneurship, Springer, vol. 7(1), pages 1-16, December.
- Felipe Thomaz & Carolina Salge & Elena Karahanna & John Hulland, 2020. "Learning from the Dark Web: leveraging conversational agents in the era of hyper-privacy to enhance marketing," Journal of the Academy of Marketing Science, Springer, vol. 48(1), pages 43-63, January.
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Keywords
technology acceptance; digital literacy; e-service quality; automated services; technology in tourism;All these keywords.
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