IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v15y2023i16p12304-d1215731.html
   My bibliography  Save this article

A Study of Electronic Product Supply Chain Decisions Considering Quality Control and Cross-Channel Returns

Author

Listed:
  • Haiping Ren

    (Teaching Department of Basic Subjects, Jiangxi University of Science and Technology, Nanchang 330013, China)

  • Rui Chen

    (Business School, Jiangxi University of Science and Technology, Nanchang 330013, China)

  • Zhijun Lin

    (Business School, Jiangxi University of Science and Technology, Nanchang 330013, China)

Abstract

This article focuses on the return problem of electronic products caused by the low level of quality control in the production process. Based on previous research, a centralized decision model (DM) and four kinds of decentralized DMs are constructed according to the differences in the supply chain decision order and the return loss bearers. Moreover, the impact of quality control on the return rate and market demand is also considered in the model research to achieve the optimization of the model. Using Stackelberg game knowledge to compare and analyze supply chain decisions, profits and influencing factors in different models, the final conclusions are drawn: (1) the decision is optimal and the profit is the highest in the centralized DM; (2) when the manufacturer dominates the supply chain decision, the difference in return loss bearers does not affect the supply chain decision and profit; (3) compared with other decentralized DMs, when the retailer dominates the supply chain decision and the manufacturer bears the return loss, the supply chain decision is better and the profit is higher; (4) the quality control level and the total profit in the five supply chain models are proportional to the quality control effect and the consumer perception of quality control. In addition, this paper introduces a joint contract to coordinate the supply chain under the decentralized DM and achieves the desired results. Finally, the relevant research findings and the validity of the contract are verified in the arithmetic analysis.

Suggested Citation

  • Haiping Ren & Rui Chen & Zhijun Lin, 2023. "A Study of Electronic Product Supply Chain Decisions Considering Quality Control and Cross-Channel Returns," Sustainability, MDPI, vol. 15(16), pages 1-23, August.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:16:p:12304-:d:1215731
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/15/16/12304/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/15/16/12304/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Isna Zulfa Azmi & Oktora Yogi Sari, 2020. "Analysis of quality control in efforts to reduce the level of product defects at PT. MAG," Technium Social Sciences Journal, Technium Science, vol. 8(1), pages 428-436, June.
    2. Xingyao Liu & Kai Wang & Hui Lu, 2023. "Research on Supply Chain Decisions for Production Waste Recovery and Reuse Based on a Recycler Focus," Sustainability, MDPI, vol. 15(4), pages 1-21, February.
    3. repec:thr:techub:1008:y:2020:i:1:p:428-436 is not listed on IDEAS
    4. Ömer Faruk Yılmaz & Büşra Yazıcı, 2022. "Tactical level strategies for multi-objective disassembly line balancing problem with multi-manned stations: an optimization model and solution approaches," Annals of Operations Research, Springer, vol. 319(2), pages 1793-1843, December.
    5. Dongquan Liu & Shaojun Zhu & Bangquan Liu & Dechao Sun & Fangqin Fei, 2021. "Improvement of CT Target Scanning Quality for Pulmonary Nodules by PDCA Management Method," Mathematical Problems in Engineering, Hindawi, vol. 2021, pages 1-9, March.
    6. Yan Shen & Zizhao Song & Tian Gao & Ji Ma, 2022. "Research on Closed-Loop Supply Chain Decision Making of Power Battery Considering Subsidy Transfer under EPR System," Sustainability, MDPI, vol. 14(19), pages 1-24, September.
    7. Albert Y. Ha & Shilu Tong & Hongtao Zhang, 2011. "Sharing Demand Information in Competing Supply Chains with Production Diseconomies," Management Science, INFORMS, vol. 57(3), pages 566-581, March.
    8. Yang Lv & Xinhua Bi & Quanxi Li & Haowei Zhang, 2022. "Research on Closed-Loop Supply Chain Decision Making and Recycling Channel Selection under Carbon Allowance and Carbon Trading," Sustainability, MDPI, vol. 14(18), pages 1-17, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ma, Yungao & Wang, Nengmin & He, Zhengwen & Lu, Jizhou & Liang, Huigang, 2015. "Analysis of the bullwhip effect in two parallel supply chains with interacting price-sensitive demands," European Journal of Operational Research, Elsevier, vol. 243(3), pages 815-825.
    2. Xin Yun & Hao Liu & Yi Li & Kin Keung Lai, 2023. "Contract design under asymmetric demand information for sustainable supply chain practices," Annals of Operations Research, Springer, vol. 324(1), pages 1429-1459, May.
    3. Junjie Zhou & Xiaoshuai Fan & Ying-Ju Chen & Christopher S. Tang, 2021. "Information Provision and Farmer Welfare in Developing Economies," Manufacturing & Service Operations Management, INFORMS, vol. 23(1), pages 230-245, 1-2.
    4. Zhiyuan Wang & Zhiqiang (Eric) Zheng & Wei Jiang & Shaojie Tang, 2021. "Blockchain‐Enabled Data Sharing in Supply Chains: Model, Operationalization, and Tutorial," Production and Operations Management, Production and Operations Management Society, vol. 30(7), pages 1965-1985, July.
    5. Albert Y. Ha & Huajiang Luo & Weixin Shang, 2022. "Supplier Encroachment, Information Sharing, and Channel Structure in Online Retail Platforms," Production and Operations Management, Production and Operations Management Society, vol. 31(3), pages 1235-1251, March.
    6. Bin Shen & Hau-Ling Chan, 2017. "Forecast Information Sharing for Managing Supply Chains in the Big Data Era: Recent Development and Future Research," Asia-Pacific Journal of Operational Research (APJOR), World Scientific Publishing Co. Pte. Ltd., vol. 34(01), pages 1-26, February.
    7. Zhaobo Chen & Chunying Tian & Ding Zhang & Dongyan Chen, 2020. "Dynamic model of a supply chain network with sticky price," Operational Research, Springer, vol. 20(2), pages 649-670, June.
    8. Leon Yang Chu & Noam Shamir & Hyoduk Shin, 2017. "Strategic Communication for Capacity Alignment with Pricing in a Supply Chain," Management Science, INFORMS, vol. 63(12), pages 4366-4377, December.
    9. Kashefi, Mohammad Ali, 2012. "Supply chain configuration under information sharing," MPRA Paper 41460, University Library of Munich, Germany.
    10. Xing, Wei & Liu, Liming & Wang, Shouyang, 2014. "More than a second channel? Supply chain strategies in B2B spot markets," European Journal of Operational Research, Elsevier, vol. 239(3), pages 699-710.
    11. Niu, Baozhuang & Wang, Yulan & Guo, Pengfei, 2015. "Equilibrium pricing sequence in a co-opetitive supply chain with the ODM as a downstream rival of its OEM," Omega, Elsevier, vol. 57(PB), pages 249-270.
    12. Dongyan Chen & Chunying Tian & Zhaobo Chen & Ding Zhang, 2022. "Competition among supply chains: the choice of financing strategy," Operational Research, Springer, vol. 22(2), pages 977-1000, April.
    13. Guoming Lai & Wenqiang Xiao, 2018. "Inventory Decisions and Signals of Demand Uncertainty to Investors," Manufacturing & Service Operations Management, INFORMS, vol. 20(1), pages 113-129, February.
    14. Kostas Bimpikis & Ozan Candogan & Shayan Ehsani, 2019. "Supply Disruptions and Optimal Network Structures," Management Science, INFORMS, vol. 65(12), pages 5504-5517, December.
    15. Jung, Se-Youn & Huh, Woonghee Tim & Park, Kun Soo, 2022. "Impact of the arm’s length regulation on a supply chain with asymmetric retailers," European Journal of Operational Research, Elsevier, vol. 300(3), pages 865-883.
    16. Chen, Xu & Luo, Zheng & Wang, Xiaojun, 2019. "Compete or cooperate: Intensity, dynamics, and optimal strategies," Omega, Elsevier, vol. 86(C), pages 76-86.
    17. Cheng-Han Wu, 2021. "Production-quality policy for a make-from-stock remanufacturing system," Flexible Services and Manufacturing Journal, Springer, vol. 33(2), pages 425-456, June.
    18. Jianhua Ma & Xingzheng Ai & Wen Yang & Yanchun Pan, 2019. "Decentralization versus coordination in competing supply chains under retailers’ extended warranties," Annals of Operations Research, Springer, vol. 275(2), pages 485-510, April.
    19. Bharadwaj Kadiyala & Özalp Özer & Alain Bensoussan, 2020. "A Mechanism Design Approach to Vendor Managed Inventory," Management Science, INFORMS, vol. 66(6), pages 2628-2652, June.
    20. Hilal Shams & Altaf Hossain Molla & Mohd Nizam Ab Rahman & Hawa Hishamuddin & Zambri Harun & Nallapaneni Manoj Kumar, 2023. "Exploring Industry-Specific Research Themes on E-Waste: A Literature Review," Sustainability, MDPI, vol. 15(16), pages 1-22, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:15:y:2023:i:16:p:12304-:d:1215731. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.