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Identification of Key Performance Indicators in Project-Based Organisations through the Lean Approach

Author

Listed:
  • Carolina Cruz Villazón

    (Faculty of Engineering, University of the Basque Country, 48940 Bilbao, Spain)

  • Leonardo Sastoque Pinilla

    (Faculty of Engineering, University of the Basque Country, 48940 Bilbao, Spain)

  • José Ramón Otegi Olaso

    (Faculty of Engineering, University of the Basque Country, 48940 Bilbao, Spain)

  • Nerea Toledo Gandarias

    (Faculty of Engineering, University of the Basque Country, 48940 Bilbao, Spain)

  • Norberto López de Lacalle

    (Faculty of Engineering, University of the Basque Country, 48940 Bilbao, Spain)

Abstract

For the time being, companies and organisations are being forced to compete in utterly complex and globalised environments, facing massive natural, economic, and technological challenges on a daily basis. Addressing these challenges would be impossible without a proper approach that helps them identify, measure, understand, and control the performance of their organisations. Lean principles and techniques rise as a solution. This paper justifies and proposes the use of lean principles and techniques to identify key performance indicators (KPIs) in project-based organisations based on their organisational and operational needs. The research focuses mainly on the identification and categorisation of KPIs through a qualitative approach, based on systematic literature review (SLR) of performance indicators, project management, and project success. As a case study, an analysis of relevant information of an R&D and innovation project-based organisation, such as quality manuals, a benchmarking process, internal studies, and surveys regarding what success means for different kinds of stakeholders and for the organisation itself was conducted. As a result, this research is of a high value for project-based organisations, especially those that are not apprised of how to correctly formulate a series of KPIs, or whose path to it is still not clear.

Suggested Citation

  • Carolina Cruz Villazón & Leonardo Sastoque Pinilla & José Ramón Otegi Olaso & Nerea Toledo Gandarias & Norberto López de Lacalle, 2020. "Identification of Key Performance Indicators in Project-Based Organisations through the Lean Approach," Sustainability, MDPI, vol. 12(15), pages 1-19, July.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:15:p:5977-:d:389170
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    References listed on IDEAS

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    1. Joanna Poyago-Theotoky & John Beath & Donald S. Siegel, 2002. "Universities and Fundamental Research: Reflections on the Growth of University--Industry Partnerships," Oxford Review of Economic Policy, Oxford University Press, vol. 18(1), pages 10-21, Spring.
    2. Dag Øivind Madsen & Terje Berg & Tonny Stenheim & Janne Vagnild Moum & Inger Overland Bordewich & Maria Storsveen, 2019. "The Long-term Sustainability of Lean as a Management Practice: Survey Evidence on Diffusion and Use of the Concept in Norway in the Period 2015–2017," Sustainability, MDPI, vol. 11(11), pages 1-18, June.
    3. Sainath Gopinath & Theodor Freiheit, 2012. "A waste relationship model and center point tracking metric for lean manufacturing systems," IISE Transactions, Taylor & Francis Journals, vol. 44(2), pages 136-154.
    4. Bizan, Oded, 2003. "The determinants of success of R&D projects: evidence from American-Israeli research alliances," Research Policy, Elsevier, vol. 32(9), pages 1619-1640, October.
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    3. Jaroslav Vrchota & Petr Řehoř & Monika Maříková & Martin Pech, 2020. "Critical Success Factors of the Project Management in Relation to Industry 4.0 for Sustainability of Projects," Sustainability, MDPI, vol. 13(1), pages 1-19, December.
    4. Kizielewicz Joanna & Winiarska Magdalena & Skrzeszewska Katarzyna & Szelągowska-Rudzka Katarzyna, 2022. "Efficiency of project management in higher education establishments on the example of Gdynia Maritime University," Management, Sciendo, vol. 26(1), pages 164-188, January.
    5. Hafiz Wasim Akram & Samreen Akhtar & Alam Ahmad & Imran Anwar & Mohammad Ali Bait Ali Sulaiman, 2023. "Developing a Conceptual Framework Model for Effective Perishable Food Cold-Supply-Chain Management Based on Structured Literature Review," Sustainability, MDPI, vol. 15(6), pages 1-28, March.

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