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Perceived Inconveniences and Muslim Travelers’ Loyalty to Non-Muslim Destinations

Author

Listed:
  • Heesup Han

    (College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Gwangjin-Gu, Seoul 143–747, Korea)

  • Amr Al-Ansi

    (College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Gwangjin-Gu, Seoul 143–747, Korea)

  • Hyeon-Cheol Kim

    (School of Business Administration, Chung-Ang University, 84 HeukSeok-Ro, DongJak-Gu, Seoul 06974, Korea)

Abstract

Muslim travelers’ growth is an emerging sector of the global tourism industry. Yet, little has been discovered about their behaviors and perceived inconveniences in a non-Muslim destination. The present research was an attempt to identify international Muslim travelers’ loyalty generation process for the non-Muslim destination by considering the effect of inconveniences that they possibly perceive while traveling to the non-Muslim destination. An empirical approach comprising a field survey method was used to collect the Muslim travelers’ views in a non-Muslim destination (Korea). Our result revealed that halal-friendly image, emotional experiences, and desire played a significant role in building Muslim travelers’ loyalty. In addition, a moderator test result of Muslim travelers’ perceived inconveniences at the non-Muslim destination significantly weakened the effect of desire and halal-friendly image on loyalty. The comparative importance of emotional experiences at a destination was identified. Our findings help non-Muslim destination marketers to develop effective attraction and retention strategies for international Muslim travelers.

Suggested Citation

  • Heesup Han & Amr Al-Ansi & Hyeon-Cheol Kim, 2019. "Perceived Inconveniences and Muslim Travelers’ Loyalty to Non-Muslim Destinations," Sustainability, MDPI, vol. 11(17), pages 1-14, August.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:17:p:4600-:d:260567
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    References listed on IDEAS

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    Cited by:

    1. Heesup Han & Amr Al-Ansi & Bee-Lia Chua & Beenish Tariq & Aleksandar Radic & Su-hyun Park, 2020. "The Post-Coronavirus World in the International Tourism Industry: Application of the Theory of Planned Behavior to Safer Destination Choices in the Case of US Outbound Tourism," IJERPH, MDPI, vol. 17(18), pages 1-15, September.
    2. Heesup Han & Soyeun Lee & Antonio Ariza-Montes & Amr Al-Ansi & Beenish Tariq & Alejandro Vega-Muñoz & Su-hyun Park, 2021. "Muslim Travelers’ Inconvenient Tourism Experience and Self-Rated Mental Health at a Non-Islamic Country: Exploring Gender and Age Differences," IJERPH, MDPI, vol. 18(2), pages 1-17, January.

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