IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v11y2019i14p3943-d250071.html
   My bibliography  Save this article

Structuring a Residential Satisfaction Model for Predictive Personalization in Mass Social Housing

Author

Listed:
  • Victor Bunster

    (School of Architecture, Faculty of Architecture, Design and Urban Studies, Pontificia Universidad Católica de Chile, Santiago 7520245, Chile
    Centre for Sustainable Urban Development (CEDEUS), Pontificia Universidad Católica de Chile, Santiago 7520245, Chile)

  • Waldo Bustamante

    (School of Architecture, Faculty of Architecture, Design and Urban Studies, Pontificia Universidad Católica de Chile, Santiago 7520245, Chile
    Centre for Sustainable Urban Development (CEDEUS), Pontificia Universidad Católica de Chile, Santiago 7520245, Chile)

Abstract

Ensuring access to quality social housing is a major challenge for developing countries. The problems of standardized mass housing are well-known. However, this type of provision is ubiquitously used for its advantages when addressing pressing shortages, often resulting in significant mismatches between the attributes of the housing and the requirements of the dwellers. This multidisciplinary study explores linkages between personalized development and residential satisfaction towards informing a mass personalization approach to social housing. In specific, it presents a model that formalizes this relationship using expectancy disconfirmation theory and field information. A housing survey was conducted in four estates located in Concepción, southern Chile, and complemented with environmental performance data generated with simulation software. The analysis of the results suggests that the relationship between occupants and providers (i.e., personalization as a service) can influence the build-up of expectations, while the capacity of the dwellings to meet the requirements of different households (i.e., personalization as a product) can have a significant impact on satisfaction. These outcomes are formalized with a model that acknowledges these links at different stages of occupancy and, therefore, can be used to inform the personalized development of mass social housing.

Suggested Citation

  • Victor Bunster & Waldo Bustamante, 2019. "Structuring a Residential Satisfaction Model for Predictive Personalization in Mass Social Housing," Sustainability, MDPI, vol. 11(14), pages 1-30, July.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:14:p:3943-:d:250071
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/11/14/3943/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/11/14/3943/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Mary C. Comerio, 2014. "Housing Recovery Lessons From Chile," Journal of the American Planning Association, Taylor & Francis Journals, vol. 80(4), pages 340-350, October.
    2. Katsura, Harold M. & Romanik, Clare T., 2002. "Ensuring access to essential services : demand-side housing subsidies," Social Protection Discussion Papers and Notes 25536, The World Bank.
    3. Alison Parkes & Ade Kearns & Rowland Atkinson, 2002. "What Makes People Dissatisfied with their Neighbourhoods?," Urban Studies, Urban Studies Journal Limited, vol. 39(13), pages 2413-2438, December.
    4. Pratyush Bharati & Abhijit Chaudhary, 2006. "Product Customization on the Web: An Empirical Study of Factors Impacting Choiceboard User Satisfaction," Information Resources Management Journal (IRMJ), IGI Global, vol. 19(2), pages 69-81, April.
    5. Held, Günther, 2000. "Políticas de viviendas de interés social orientadas al mercado: experiencias recientes con subsidios a la demanda en Chile, Costa Rica y Colombia," Financiamiento para el Desarrollo 5304, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL).
    6. repec:idb:brikps:publication-detail,7101.html?id=4643 is not listed on IDEAS
    7. Stephan Grimmelikhuijsen & Gregory A. Porumbescu, 2017. "Reconsidering the expectancy disconfirmation model. Three experimental replications," Public Management Review, Taylor & Francis Journals, vol. 19(9), pages 1272-1292, October.
    8. Victor Bunster & Masa Noguchi, 2015. "Profiling Space Heating Behavior in Chilean Social Housing: Towards Personalization of Energy Efficiency Measures," Sustainability, MDPI, vol. 7(6), pages 1-24, June.
    9. Gunther Held, 2000. "Políticas de viviendas de interés social orientadas al mercado: experiencias recientes con subsidios a la demanda en Chile, Costa Rica y Col," Documentos de Investigación 3350, Cepal Naciones Unidas.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Delgado, Alina & Scheers, Joris, 2021. "Participatory process for land readjustment as a strategy to gain the right to territory: The case of San José–Samborondón–Guayaquil," Land Use Policy, Elsevier, vol. 100(C).
    2. Cimoli, Mario & Correa, Nelson & Katz, Jorge & Studart, Rogério, 2003. "Institutional requirements for market-led development in Latin America," Series Históricas 7792, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL).
    3. Diana Mesa Téllez & Juanita Villaveces Nino, 2008. "Descentralización y política de vivienda de interés social en Colombia ¿Qué ha pasado?," Documentos de Trabajo 4736, Universidad del Rosario.
    4. Laura Jaitman, 2015. "Urban infrastructure in Latin America and the Caribbean: public policy priorities," Latin American Economic Review, Springer;Centro de Investigaciòn y Docencia Económica (CIDE), vol. 24(1), pages 1-57, December.
    5. Alan Gilbert, 2002. "'Scan Globally; Reinvent Locally': Reflecting on the Origins of South Africa's Capital Housing Subsidy Policy," Urban Studies, Urban Studies Journal Limited, vol. 39(10), pages 1911-1933, September.
    6. García, Carlos & Morandé, Felipe, 2004. "Financiamiento de la Vivienda en Chile," IDB Publications (Working Papers) 2164, Inter-American Development Bank.
    7. Nattavudh Powdthavee, 2005. "Unhappiness and Crime: Evidence from South Africa," Economica, London School of Economics and Political Science, vol. 72(287), pages 531-547, August.
    8. Cruces, Guillermo & Galiani, Sebastian, 2007. "Fertility and female labor supply in Latin America: New causal evidence," Labour Economics, Elsevier, vol. 14(3), pages 565-573, June.
    9. Takumi Ito & Tsuyoshi Setoguchi & Takashi Miyauchi & Akira Ishii & Norihiro Watanabe, 2019. "Sustainable Downtown Development for the Tsunami-Prepared Urban Revitalization of Regional Coastal Cities," Sustainability, MDPI, vol. 11(4), pages 1-23, February.
    10. Harman Preet Singh & Mohammad Alshallaqi & Mohammed Altamimi, 2023. "Predicting Critical Factors Impacting Hotel Online Ratings: A Comparison of Religious and Commercial Destinations in Saudi Arabia," Sustainability, MDPI, vol. 15(15), pages 1-25, August.
    11. Eziyi O. Ibem & Pearl A. Opoko & Egidario B. Aduwo, 2017. "Satisfaction with Neighbourhood Environments in Public Housing: Evidence from Ogun State, Nigeria," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 130(2), pages 733-757, January.
    12. Chien-Tat Low & Robert Stimson & Si Chen & Ester Cerin & Paulina Pui-Yun Wong & Poh-Chin Lai, 2018. "Personal and Neighbourhood Indicators of Quality of Urban Life: A Case Study of Hong Kong," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 136(2), pages 751-773, April.
    13. Lucy Earle, 2014. "Stepping out of the Twilight? Assessing the Governance Implications of Land Titling and Regularization Programmes," International Journal of Urban and Regional Research, Wiley Blackwell, vol. 38(2), pages 628-645, March.
    14. Guillermo Cruces & Quentin Wodon, 2007. "Risk-adjusted poverty in Argentina: measurement and determinants," Journal of Development Studies, Taylor & Francis Journals, vol. 43(7), pages 1189-1214.
    15. Donggen Wang & Fenglong Wang, 2016. "Contributions of the Usage and Affective Experience of the Residential Environment to Residential Satisfaction," Housing Studies, Taylor & Francis Journals, vol. 31(1), pages 42-60, January.
    16. Zongfeng Sun & Jintao Li, 2019. "Citizens’ Satisfaction with Air Quality and Key Factors in China—Using the Anchoring Vignettes Method," Sustainability, MDPI, vol. 11(8), pages 1-19, April.
    17. Frederic Vandermoere & Raf Vanderstraeten, 2014. "Back and forward to the future: an explorative study of public responses to urban groundwater contamination," Journal of Environmental Planning and Management, Taylor & Francis Journals, vol. 57(5), pages 720-732, May.
    18. Margaret Westaway, 2009. "Aspects of environmental quality of life that affect neighbourhood satisfaction in disadvantaged and advantaged Johannesburg communities," Development Southern Africa, Taylor & Francis Journals, vol. 26(3), pages 447-458.
    19. Jean-Louis Pan Ké Shon, 2009. "L'émergence du sentiment d'insécurité en quartiers défavorisés. Dépassement du seuil de tolérance...aux étrangers ou à la misère ?," Working Papers 157, Institut National d'Études Démographiques (INED).
    20. Janet Currie & Firouz Gahvari, 2008. "Transfers in Cash and In-Kind: Theory Meets the Data," Journal of Economic Literature, American Economic Association, vol. 46(2), pages 333-383, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:11:y:2019:i:14:p:3943-:d:250071. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.