IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v20y2022i1p115-d1010938.html
   My bibliography  Save this article

Patient’s Perspective of Telemedicine in Poland—A Two-Year Pandemic Picture

Author

Listed:
  • Sebastian Sołomacha

    (Department of Population Medicine and Lifestyle Diseases Prevention, Medical University of Bialystok, Waszyngtona 13A, 15-089 Białystok, Poland
    Doctoral School, Medical University of Bialystok, 15-089 Bialystok, Poland
    These authors contributed equally to this work.)

  • Paweł Sowa

    (Department of Population Medicine and Lifestyle Diseases Prevention, Medical University of Bialystok, Waszyngtona 13A, 15-089 Białystok, Poland
    These authors contributed equally to this work.)

  • Łukasz Kiszkiel

    (Society and Cognition Unit, University of Bialystok, 15-403 Bialystok, Poland)

  • Piotr Paweł Laskowski

    (Society and Cognition Unit, University of Bialystok, 15-403 Bialystok, Poland)

  • Maciej Alimowski

    (Doctoral School of Social Sciences, University of Bialystok, 15-403 Bialystok, Poland)

  • Łukasz Szczerbiński

    (Department of Endocrinology, Diabetology and Internal Medicine, Medical University of Bialystok, 15-276 Bialystok, Poland
    Clinical Research Centre, Medical University of Bialystok, 15-276 Białystok, Poland)

  • Andrzej Szpak

    (Witold Chodźko Institute of Rural Medicine, 20-090 Lublin, Poland)

  • Anna Moniuszko-Malinowska

    (Department of Infectious Diseases and Neuroinfections, Medical University of Bialystok, 15-089 Białystok, Poland)

  • Karol Kamiński

    (Department of Population Medicine and Lifestyle Diseases Prevention, Medical University of Bialystok, Waszyngtona 13A, 15-089 Białystok, Poland
    Department of Cardiology, University Hospital of Bialystok, 15-276 Białystok, Poland)

Abstract

The outbreak of the COVID-19 pandemic caused the healthcare system to drastically reduce in-person visits and suddenly switch to telemedicine services to provide clinical care to patients. The implementation of teleconsultation in medical facilities was a novelty for most Polish patients. In Poland, the main telehealth services were provided in the form of telephone consultations. The aim of this study is to determine patients’ perceptions of telemedicine in the context of their experiences with the healthcare system during the COVID-19 pandemic. In this study, we presented how the evaluation of telemedicine services from the perspective of patients in Poland changed in the context of the ongoing pandemic. We conducted two surveys (year by year) on a representative quota sample of the Polish population (N = 623). This ensured that our observations took into account the evolution of views on telemedicine over time. We confirmed the well-known relationship that innovations introduced in the healthcare sector require a longer period of adaptation. We also identified significant concerns that limit the positive perception of telemedicine and compared them with experiences described in other countries.

Suggested Citation

  • Sebastian Sołomacha & Paweł Sowa & Łukasz Kiszkiel & Piotr Paweł Laskowski & Maciej Alimowski & Łukasz Szczerbiński & Andrzej Szpak & Anna Moniuszko-Malinowska & Karol Kamiński, 2022. "Patient’s Perspective of Telemedicine in Poland—A Two-Year Pandemic Picture," IJERPH, MDPI, vol. 20(1), pages 1-13, December.
    • Handle: RePEc:gam:jijerp:v:20:y:2022:i:1:p:115-:d:1010938
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/20/1/115/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/20/1/115/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Łukasz Lechowski & Angelika Jasion, 2021. "Spatial Accessibility of Primary Health Care in Rural Areas in Poland," IJERPH, MDPI, vol. 18(17), pages 1-16, September.
    2. Mariusz Duplaga, 2022. "A Nationwide Natural Experiment of e-Health Implementation during the COVID-19 Pandemic in Poland: User Satisfaction and the Ease-of-Use of Remote Physician’s Visits," IJERPH, MDPI, vol. 19(14), pages 1-13, July.
    3. Pappas, Yannis & Seale, Clive, 2009. "The opening phase of telemedicine consultations: An analysis of interaction," Social Science & Medicine, Elsevier, vol. 68(7), pages 1229-1237, April.
    4. Kamila Furlepa & Anna Tenderenda & Remigiusz Kozłowski & Michał Marczak & Waldemar Wierzba & Andrzej Śliwczyński, 2022. "Recommendations for the Development of Telemedicine in Poland Based on the Analysis of Barriers and Selected Telemedicine Solutions," IJERPH, MDPI, vol. 19(3), pages 1-19, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Karolina Kamecka & Calogero Foti & Łukasz Gawiński & Marek Matejun & Anna Rybarczyk-Szwajkowska & Marek Kiljański & Marek Krochmalski & Remigiusz Kozłowski & Michał Marczak, 2022. "Telemedicine Technologies Selection for the Posthospital Patient Care Process after Total Hip Arthroplasty," IJERPH, MDPI, vol. 19(18), pages 1-16, September.
    2. Fang Wu & Mingyao Gu & Chenming Zhu & Yingna Qu, 2023. "Temporal-Spatial Evolution and Trend Prediction of the Supply Efficiency of Primary Medical Health Service—An Empirical Study Based on Central and Western Regions of China," IJERPH, MDPI, vol. 20(3), pages 1-23, January.
    3. Justyna Rój, 2022. "What Determines the Acceptance and Use of eHealth by Older Adults in Poland?," IJERPH, MDPI, vol. 19(23), pages 1-16, November.
    4. Andreassen, Hege K. & Dyb, Kari & May, Carl R. & Pope, Catherine J. & Warth, Line L., 2018. "Digitized patient–provider interaction: How does it matter? A qualitative meta-synthesis," Social Science & Medicine, Elsevier, vol. 215(C), pages 36-44.
    5. Krzysztof Płaciszewski & Waldemar Wierzba & Janusz Ostrowski & Jarosław Pinkas & Mateusz Jankowski, 2022. "Use of the Internet for Health Purposes—A National Web-Based Cross-Sectional Survey among Adults in Poland," IJERPH, MDPI, vol. 19(23), pages 1-18, December.
    6. Pappas Yannis & Vseteckova Jitka, 2019. "Research, Evaluation and Sustainability: Reflecting on 15 Years of Experience in Ehealth," Biomedical Journal of Scientific & Technical Research, Biomedical Research Network+, LLC, vol. 19(2), pages 14212-14214, July.
    7. Katarzyna Weronika Binder-Olibrowska & Magdalena Agnieszka Wrzesińska & Maciek Godycki-Ćwirko, 2022. "Is Telemedicine in Primary Care a Good Option for Polish Patients with Visual Impairments Outside of a Pandemic?," IJERPH, MDPI, vol. 19(11), pages 1-21, May.
    8. Wojciech Michał Glinkowski, 2022. "Orthopedic Telemedicine Outpatient Practice Diagnoses Set during the First COVID-19 Pandemic Lockdown—Individual Observation," IJERPH, MDPI, vol. 19(9), pages 1-15, April.
    9. Zhao-Jun Wu & Da-Fang Wu & Meng-Jue Zhu & Pei-Fang Ma & Zhao-Cheng Li & Yi-Xuan Liang, 2023. "Regional Differences in the Quality of Rural Development in Guangdong Province and Influencing Factors," Sustainability, MDPI, vol. 15(3), pages 1-17, January.
    10. Murdoch, Jamie & Barnes, Rebecca & Pooler, Jillian & Lattimer, Valerie & Fletcher, Emily & Campbell, John L., 2015. "The impact of using computer decision-support software in primary care nurse-led telephone triage: Interactional dilemmas and conversational consequences," Social Science & Medicine, Elsevier, vol. 126(C), pages 36-47.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:20:y:2022:i:1:p:115-:d:1010938. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.