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Impact of Emotional Intelligence on Organisational Performance: An Analysis in the Malaysian Public Administration

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  • Suganthi Supramaniam

    (Department of Administrative Studies and Politics, Faculty of Economics and Administration, University of Malaya, Kuala Lumpur 50603, Malaysia)

  • Kuppusamy Singaravelloo

    (Department of Administrative Studies and Politics, Faculty of Economics and Administration, University of Malaya, Kuala Lumpur 50603, Malaysia)

Abstract

Organisations have shifted from traditional beliefs to the incorporation of agile methods for attaining high levels of performance through its established goals and objectives. Emotional intelligence (EI) is envisaged to contribute to the achievement of higher levels of performance. With the current global economic crisis and the pandemic situation, it has become very critical to achieve higher levels of performance with limited resources. Countries confront challenges by way of attaining a higher level of emotional maturity and realisation in order to sail through the current economic storm. The Administrative and Diplomatic Officers (ADOs) are seen to shoulder a heavy responsibility in materialising this shift. This study analyses the impact of EI on organisational performance (OP) in the Malaysian public sector. A survey instrumentation was distributed to 700 ADOs based in Putrajaya, within five selected ministries, obtaining 375 valid responses. The results attained, analysed using the SMART-PLS method, affirm the significant positive effect of EI on OP, suggesting the need for an increase in the EI of civil servants by including EI indicators and measures in the areas of recruitment, learning and development, workforce planning, succession planning, and organisational development. EI should actively be adopted to increase awareness and maturity, which would thus enable civil servants to embrace the current challenging agile environment.

Suggested Citation

  • Suganthi Supramaniam & Kuppusamy Singaravelloo, 2021. "Impact of Emotional Intelligence on Organisational Performance: An Analysis in the Malaysian Public Administration," Administrative Sciences, MDPI, vol. 11(3), pages 1-22, July.
    • Handle: RePEc:gam:jadmsc:v:11:y:2021:i:3:p:76-:d:601287
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    References listed on IDEAS

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    1. ªtefan Gabriel BURCEA & Oana Matilda SABIE, 2020. "Is Emotional Intelligence a Determinant Factor for Leader’s Skills Development? Essential Literature Perspectives," Management and Economics Review, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 5(1), pages 68-77, June.
    2. Nikos Bozionelos & Sanjay Kumar Singh, 2017. "The relationship of emotional intelligence with task and contextual performance : More than it meets the linear eye," Post-Print hal-02311995, HAL.
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    1. Simona Margheritti & Andrea Gragnano & Raffaella Villa & Michele Invernizzi & Marco Ghetti & Massimo Miglioretti, 2023. "Being an Emotional Business Leader in the Time of the COVID-19 Pandemic: The Importance of Emotions during a Crisis," Sustainability, MDPI, vol. 15(4), pages 1-18, February.
    2. Maja Strugar Jelača & Radmila Bjekić & Nemanja Berber & Marko Aleksić & Agneš Slavić & Slobodan Marić, 2022. "Impact of Managers’ Emotional Competencies on Organizational Performance," Sustainability, MDPI, vol. 14(14), pages 1-18, July.
    3. Nur Lyana Baharin & Beni Widarman Yus Kelana & Lim Sanny & Poh-Chuin Teo & Theresa C. F. Ho & Mohd Khairuddin Ramliy, 2023. "The Mediating Effect of Emotional Intelligence on the Relationship between Talent Management Practices and Leadership Skills in Malaysian GLCs," Sustainability, MDPI, vol. 15(13), pages 1-17, July.

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