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An analysis of third-party logistics performance and service provision

Author

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  • Liu, Chiung-Lin
  • Lyons, Andrew C.

Abstract

The aim of the research described in this paper is to evaluate the relationship between the service capabilities and performance of UK and Taiwanese third-party logistics (3PL) providers. A study is presented based on a recent survey. The results identify the most important services offered by 3PLs and the most important aspects of 3PL operational performance. The results also suggest that excellence in operations is more important than wide-ranging service provision. Furthermore, the research suggests that the range of service provision offered by 3PLs does not directly influence the 3PLs' financial performance. However, 3PL providers with service capabilities that correspond to the key priorities of customers will gain superior financial performance through a better operational performance. Similarities and differences between logistics practices in the UK and Taiwan are highlighted.

Suggested Citation

  • Liu, Chiung-Lin & Lyons, Andrew C., 2011. "An analysis of third-party logistics performance and service provision," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 47(4), pages 547-570, July.
    • Handle: RePEc:eee:transe:v:47:y:2011:i:4:p:547-570
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    Citations

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    Cited by:

    1. Yuyan Wang & Zhaoqing Yu & Liang Shen & Runjie Fan & Rongyun Tang, 2021. "Decisions and Coordination in E-Commerce Supply Chain under Logistics Outsourcing and Altruistic Preferences," Mathematics, MDPI, vol. 9(3), pages 1-23, January.
    2. David W.C. Wong & K.L. Choy & Harry K.H. Chow & Canhong Lin, 2014. "Assessing a cross-border logistics policy using a performance measurement system framework: the case of Hong Kong and the Pearl River Delta region," International Journal of Systems Science, Taylor & Francis Journals, vol. 45(6), pages 1306-1320, June.
    3. Patricija Bajec & Danijela Tuljak-Suban, 2019. "An Integrated Analytic Hierarchy Process—Slack Based Measure-Data Envelopment Analysis Model for Evaluating the Efficiency of Logistics Service Providers Considering Undesirable Performance Criteria," Sustainability, MDPI, vol. 11(8), pages 1-18, April.
    4. Hofmann, Erik & Solakivi, Tomi & Töyli, Juuso & Zinn, Martin, 2018. "Oil price shocks and the financial performance patterns of logistics service providers," Energy Economics, Elsevier, vol. 72(C), pages 290-306.
    5. Miroslava Rakovska & Petya Fileva, 2017. "Phases of the Development of Logistics Service Providers: The Case of Bulgaria," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 5, pages 125-151.
    6. Talley, Wayne K. & Ng, ManWo & Marsillac, Erika, 2014. "Port service chains and port performance evaluation," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 69(C), pages 236-247.
    7. Kotlars Aleksandrs, 2018. "Resource and Internal Process Management in Third Party Logistics," Economics and Business, Sciendo, vol. 32(1), pages 228-246, December.
    8. Eric Owusu Darko & Ilias Vlachos, 2022. "Creating Valuable Relationships with Third-Party Logistics (3PL) Providers: A Multiple-Case Study," Logistics, MDPI, vol. 6(2), pages 1-22, June.
    9. Kuo, Szu-Yu & Lin, Pei-Chun & Lu, Chin-Shan, 2017. "The effects of dynamic capabilities, service capabilities, competitive advantage, and organizational performance in container shipping," Transportation Research Part A: Policy and Practice, Elsevier, vol. 95(C), pages 356-371.
    10. Pietro Evangelista & Aino Kianto & Henri Hussinki & Mika Vanhala & Anna-Maija Nisula, 2023. "Knowledge-Based Human Resource Management, Logistics Capability, and Organizational Performance in Small Finnish Logistics Service Providers," Logistics, MDPI, vol. 7(1), pages 1-21, February.
    11. Nadine Kafa & Yasmina Hani & Abederrahman El Mhamedi, 2018. "Evaluating and selecting partners in sustainable supply chain network: a comparative analysis of combined fuzzy multi-criteria approaches," OPSEARCH, Springer;Operational Research Society of India, vol. 55(1), pages 14-49, March.
    12. Pani, Agnivesh & Mishra, Sabya & Sahu, Prasanta, 2022. "Developing multi-vehicle freight trip generation models quantifying the relationship between logistics outsourcing and insourcing decisions," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 159(C).
    13. Vijayta Fulzele & Ravi Shankar, 2023. "Performance measurement of sustainable freight transportation: a consensus model and FERA approach," Annals of Operations Research, Springer, vol. 324(1), pages 501-542, May.
    14. Vlachos, Ilias & Singh, Rajesh Kumar, 2023. "Triad structure impact on the triad resources-firm performance relationship: Theory and empirical evidence," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 179(C).
    15. Pal Singh, Satender & Adhikari, Arnab & Majumdar, Adrija & Bisi, Arnab, 2022. "Does service quality influence operational and financial performance of third party logistics service providers? A mixed multi criteria decision making -text mining-based investigation," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 157(C).

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