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Evaluating competitiveness of air cargo express services

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  • Park, Yonghwa
  • Choi, Jung Kyu
  • Zhang, Anming

Abstract

This paper explores the relative importance of factors that influence the adoption of air express delivery service, and evaluates the competitiveness of air cargo express carriers in the Korean market. Our AHP analysis shows that accuracy and promptness are the two most influential factors to competitiveness, and that DHL is most competitive in the Korean market, followed by FedEx, TNT, EMS, and UPS. We further examine both the factor importance and carriers' competitiveness from the perspective of service users. While accuracy and promptness remain as important factors, price becomes the most important factor. Finally, an importance-performance analysis for each carrier is conduced, and managerial implications are drawn.

Suggested Citation

  • Park, Yonghwa & Choi, Jung Kyu & Zhang, Anming, 2009. "Evaluating competitiveness of air cargo express services," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 45(2), pages 321-334, March.
    • Handle: RePEc:eee:transe:v:45:y:2009:i:2:p:321-334
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    Cited by:

    1. Lotti, Raoni & Caetano, Mauro, 2018. "The airport choice of exporters for fruit from Brazil," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 104-112.
    2. Choi, Jong Hae, 2023. "The value of time and the impact on the air freight product portfolio - A study of the South Korean market 2017–2021," Journal of Air Transport Management, Elsevier, vol. 109(C).
    3. Sung-Hyun Yoon & Dr. Jin-Woo Park, 2014. "A Study on Importance and Satisfaction of Forwarders as to Airline Services: Based on the Main Export Route of Korean Market," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 4(3), pages 66-77, March.
    4. Tanrıverdi, Gökhan & Lezki, Şenay, 2021. "Istanbul Airport (IGA) and quest of best competitive strategy for air cargo carriers in new competition environment: A fuzzy multi-criteria approach," Journal of Air Transport Management, Elsevier, vol. 95(C).
    5. Ding, Ji-Feng & Shyu, Wen-Hwa & Yeh, Chun-Tsen & Ting, Pi-Hui & Ting, Chung-Te & Lin, Chien-Pang & Chou, Chien-Chang & Wu, Su-Sin, 2016. "Assessing customer value for express service providers: An empirical study from shippers’ perspective in Taiwan," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 203-212.
    6. Jong Hae Choi & Yong Hwa Park, 2020. "Investigating Paradigm Shift from Price to Value in the Air Cargo Market," Sustainability, MDPI, vol. 12(23), pages 1-15, December.
    7. Yi-Chung Hu & Ping-Chuan Lee & Yuh-Shy Chuang & Yu-Jing Chiu, 2018. "Improving the Sustainable Competitiveness of Service Quality within Air Cargo Terminals," Sustainability, MDPI, vol. 10(7), pages 1-15, July.
    8. Chong Wu & Xin Wang & Xinying Zhang & Yongli Li & Brad O'Brien, 2013. "Chinese airline competitiveness evaluation based on extended binary relative evaluation(BRE) model," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 14(sup1), pages 227-256, June.
    9. Yoon, Sung-Hyun & Park, Jin-Woo, 2015. "A study of the competitiveness of airline cargo services departing from Korea: Focusing on the main export routes," Journal of Air Transport Management, Elsevier, vol. 42(C), pages 232-238.
    10. Ching-Cheng Chao & Taih-Cherng Lirn & Kuo-Chung Shang, 2013. "Market segmentation of airline cargo transport," The Service Industries Journal, Taylor & Francis Journals, vol. 33(15-16), pages 1672-1685, December.
    11. Macharis, Cathy & Bernardini, Annalia, 2015. "Reviewing the use of Multi-Criteria Decision Analysis for the evaluation of transport projects: Time for a multi-actor approach," Transport Policy, Elsevier, vol. 37(C), pages 177-186.
    12. Balmer, John M.T. & Lin, Zhibin & Chen, Weifeng & He, Xinming, 2020. "The role of corporate brand image for B2B relationships of logistics service providers in China," Journal of Business Research, Elsevier, vol. 117(C), pages 850-861.
    13. Wang, Fan & Zhuo, Xiaopo & Niu, Baozhuang, 2017. "Strategic entry to regional air cargo market under joint competition of demand and promised delivery time," Transportation Research Part B: Methodological, Elsevier, vol. 104(C), pages 317-336.
    14. Arim Park & Min Kyung Lee & Hyosoo (Kevin) Park & Ji-Hung (Ryan) Choi & Ju Myung Song, 2023. "The impact of security oversight on air cargo price and demand," Journal of Transportation Security, Springer, vol. 16(1), pages 1-22, December.
    15. Huang, Show-Hui S. & Tseng, Wen-Jui & Hsu, Wen-Kai K., 2016. "An assessment of knowledge gap in service quality for air freight carriers," Transport Policy, Elsevier, vol. 50(C), pages 87-94.
    16. Paolo Malighetti & Gianmaria Martini & Renato Redondi & Davide Scotti, 2019. "Integrators’ Air Transport Networks in Europe," Networks and Spatial Economics, Springer, vol. 19(2), pages 557-581, June.
    17. Shiang-Min Meng, 2014. "Logistics Image of Outsourcing Clients to The Wireless Telecommunications Industry: How is it related to The Service Value of Air Cargo Logistics Providers?," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 4(8), pages 940-955, August.
    18. Sung-Hyun Yoon & Dr. Jin-Woo Park, 2014. "A Study on Importance and Satisfaction of Forwarders as to Airline Services: Based on the Main Export Route of Korean Market," International Journal of Business and Social Research, LAR Center Press, vol. 4(3), pages 66-77, March.
    19. Van Asch, Thomas & Dewulf, Wouter & Kupfer, Franziska & Cárdenas, Ivan & Van de Voorde, Eddy, 2020. "Cross-border e-commerce logistics – Strategic success factors for airports," Research in Transportation Economics, Elsevier, vol. 79(C).
    20. Hsu, Chaug-Ing & Chen, Yu-Hua & Chen, Wei-Ting, 2013. "A study on airlines' differentiated cargo service strategies," Transport Policy, Elsevier, vol. 25(C), pages 101-110.

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