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Quality management influences on logistics performance

Author

Listed:
  • Anderson, Ronald D.
  • Jerman, Roger E.
  • Crum, Michael R.

Abstract

The importance of quality management practices in the achievement of operational results and customer satisfaction in logistics has been asserted in many studies. However, though widely adopted, quality management does not have a uniformly accepted framework as a basis for assessment of improvement efforts. This study develops quality management constructs and a casual model based on the criteria utilized in the Malcolm Baldrige National Quality Award. Casual relationships between quality management factors and logistics outcomes, specifically logistics operational performance and customer service, are established. Implications of the findings for management are discussed.

Suggested Citation

  • Anderson, Ronald D. & Jerman, Roger E. & Crum, Michael R., 1998. "Quality management influences on logistics performance," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 34(2), pages 137-148, June.
    • Handle: RePEc:eee:transe:v:34:y:1998:i:2:p:137-148
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    Citations

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    Cited by:

    1. Sadikoglu, Esin & Zehir, Cemal, 2010. "Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms," International Journal of Production Economics, Elsevier, vol. 127(1), pages 13-26, September.
    2. Morrow, Paula C. & McElroy, James C. & Scheibe, Kevin P., 2011. "Work unit incivility, job satisfaction, and total quality management among transportation employees," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 47(6), pages 1210-1220.
    3. Kayakutlu, Gulgun & Buyukozkan, Gulcin, 2011. "Assessing performance factors for a 3PL in a value chain," International Journal of Production Economics, Elsevier, vol. 131(2), pages 441-452, June.
    4. Angela Poulakidas & Paul A. Dion, 2016. "The Influence of Corporate Reputation on Preference for Biodiesel Supplier," Corporate Reputation Review, Palgrave Macmillan, vol. 19(4), pages 331-344, November.
    5. Sohn, So Young & Han, Hong Kyu & Jeon, Hye Jin, 2007. "Development of an Air Force Warehouse Logistics Index to continuously improve logistics capabilities," European Journal of Operational Research, Elsevier, vol. 183(1), pages 148-161, November.
    6. Niu, Baozhuang & Yue, Haoran & Luo, Huajiang & Shang, Weixin, 2019. "Pricing for newly-launched experience products: Free trial or not?," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 126(C), pages 149-176.
    7. Wu, Sarah Jinhui & Zhang, Dongli, 2013. "Analyzing the effectiveness of quality management practices in China," International Journal of Production Economics, Elsevier, vol. 144(1), pages 281-289.
    8. Kenneth Button & Elly Doyle & Roger Stough, 2000. "Intelligent transport systems in commercial fleet management: a study of short term economic benefits," Transportation Planning and Technology, Taylor & Francis Journals, vol. 24(2), pages 155-170, October.
    9. Can Saglam, Yesim & Yildiz Çankaya, Sibel & Golgeci, Ismail & Sezen, Bulent & Zaim, Selim, 2022. "The role of communication quality, relational commitment, and reciprocity in building supply chain resilience: A social exchange theory perspective," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 167(C).

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