IDEAS home Printed from https://ideas.repec.org/a/eee/telpol/v43y2019i5p445-460.html
   My bibliography  Save this article

Are social media companies motivated to be good corporate citizens? Examination of the connection between corporate social responsibility and social media safety

Author

Listed:
  • Grygiel, Jennifer
  • Brown, Nina

Abstract

This paper explores the connection between corporate social responsibility and social media safety. By examining the legal framework governing social platforms in the United States and case studies of online harms, we explore whether current U.S. laws and company content moderation policies are effective in eliminating content (revenge porn and acts of terrorism) that is universally agreed to be harmful. Finally, the paper makes a number of suggestions for improvements in policy.

Suggested Citation

  • Grygiel, Jennifer & Brown, Nina, 2019. "Are social media companies motivated to be good corporate citizens? Examination of the connection between corporate social responsibility and social media safety," Telecommunications Policy, Elsevier, vol. 43(5), pages 445-460.
    • Handle: RePEc:eee:telpol:v:43:y:2019:i:5:p:445-460
    DOI: 10.1016/j.telpol.2018.12.003
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0308596118304178
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.telpol.2018.12.003?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Pepijn Pol & Frank Bakker, 2010. "Direct-to-Consumer Advertising of Pharmaceuticals as a Matter of Corporate Social Responsibility?," Journal of Business Ethics, Springer, vol. 94(2), pages 211-224, June.
    2. Kaplan, Andreas M. & Haenlein, Michael, 2010. "Users of the world, unite! The challenges and opportunities of Social Media," Business Horizons, Elsevier, vol. 53(1), pages 59-68, January.
    3. Sarah Myers West, 2017. "Raging Against the Machine: Network Gatekeeping and Collective Action on Social Media Platforms," Media and Communication, Cogitatio Press, vol. 5(3), pages 28-36.
    4. Lars Moratis & Alice Tatang Widjaja, 2014. "Determinants of CSR standards adoption: exploring the case of ISO 26000 and the CSR performance ladder in The Netherlands," Social Responsibility Journal, Emerald Group Publishing Limited, vol. 10(3), pages 516-536, July.
    5. Dongyong Zhang & Qiaoyun Ma & Stephen Morse, 2018. "Motives for Corporate Social Responsibility in Chinese Food Companies," Sustainability, MDPI, vol. 10(1), pages 1-15, January.
    6. Abagail McWilliams & Donald S. Siegel & Patrick M. Wright, 2006. "Corporate Social Responsibility: Strategic Implications," Journal of Management Studies, Wiley Blackwell, vol. 43(1), pages 1-18, January.
    7. Glen Whelan & Jeremy Moon & Bettina Grant, 2013. "Corporations and Citizenship Arenas in the Age of Social Media," Journal of Business Ethics, Springer, vol. 118(4), pages 777-790, December.
    8. DeNardis, L. & Hackl, A.M., 2015. "Internet governance by social media platforms," Telecommunications Policy, Elsevier, vol. 39(9), pages 761-770.
    9. Moon, Jeremy & Crane, Andrew & Matten, Dirk, 2005. "Can Corporations be Citizens? Corporate Citizenship as a Metaphor for Business Participation in Society," Business Ethics Quarterly, Cambridge University Press, vol. 15(3), pages 429-453, July.
    10. Wayne Norman, 2011. "Business Ethics as Self-Regulation: Why Principles that Ground Regulations Should Be Used to Ground Beyond-Compliance Norms as Well," Journal of Business Ethics, Springer, vol. 102(1), pages 43-57, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yu Lehe & Gui Zhengxiu, 2021. "Analysis of Enterprise Social Media Intelligence Acquisition Based on Data Crawler Technology," Entrepreneurship Research Journal, De Gruyter, vol. 11(2), pages 3-23, April.
    2. Wagner, Dirk Nicolas, 2020. "The nature of the Artificially Intelligent Firm - An economic investigation into changes that AI brings to the firm," Telecommunications Policy, Elsevier, vol. 44(6).
    3. Kemal Veli Açar, 2023. "On a global child protection fund financed by international tech companies," Global Policy, London School of Economics and Political Science, vol. 14(1), pages 162-172, February.
    4. Luis Manuel Cerdá Suárez & Jesús Perán López & Belén Cambronero Saiz, 2020. "The Influence of Heuristic judgments in Social Media on Corporate Reputation: A Study in Spanish Leader Companies," Sustainability, MDPI, vol. 12(4), pages 1-17, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Itziar Castelló & Michael Etter & Finn Årup Nielsen, 2016. "Strategies of Legitimacy Through Social Media: The Networked Strategy," Journal of Management Studies, Wiley Blackwell, vol. 53(3), pages 402-432, May.
    2. Andreas Georg Scherer & Andreas Rasche & Guido Palazzo & André Spicer, 2016. "Managing for Political Corporate Social Responsibility: New Challenges and Directions for PCSR 2.0," Journal of Management Studies, Wiley Blackwell, vol. 53(3), pages 273-298, May.
    3. Ivan Bozhikin & Nikolay Dentchev, 2018. "Discovering a Wilderness of Regulatory Mechanisms for Corporate Social Responsibility: Literature Review," Economic Alternatives, University of National and World Economy, Sofia, Bulgaria, issue 2, pages 145-174, June.
    4. Ge Wang & Huijin Zhang & Saixing Zeng & Xiaohua Meng & Han Lin, 2023. "Reporting on sustainable development: Configurational effects of top management team and corporate characteristics on environmental information disclosure," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(1), pages 28-52, January.
    5. Laura Illia & Stefania Romenti & Belén Rodríguez-Cánovas & Grazia Murtarelli & Craig E. Carroll, 2017. "Exploring Corporations’ Dialogue About CSR in the Digital Era," Journal of Business Ethics, Springer, vol. 146(1), pages 39-58, November.
    6. Jalal Rajeh Hanaysha, 2021. "Impact of Price Promotion, Corporate Social Responsibility, and Social Media Marketing on Word of Mouth," Business Perspectives and Research, , vol. 9(3), pages 446-461, September.
    7. Ananda Khanal & Muhammad Akhtaruzzaman & Indrapriya Kularatne, 2021. "The influence of social media on stakeholder engagement and the corporate social responsibility of small businesses," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(6), pages 1921-1929, November.
    8. Irene Pollach, 2015. "Strategic corporate social responsibility: the struggle for legitimacy and reputation," International Journal of Business Governance and Ethics, Inderscience Enterprises Ltd, vol. 10(1), pages 57-75.
    9. Cynthia Stohl & Michael Etter & Scott Banghart & DaJung Woo, 2017. "Social Media Policies: Implications for Contemporary Notions of Corporate Social Responsibility," Journal of Business Ethics, Springer, vol. 142(3), pages 413-436, May.
    10. Elena Gori & Silvia Fissi & Michele Fiuman?, 2018. "Social Network e Stakeholder Engagement, un binomio tutto da sviluppare? Un confronto tra le universit? pubbliche di Italia e Cina," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2018(1), pages 95-116.
    11. Walker, Matthew & Parent, Milena M., 2010. "Toward an integrated framework of corporate social responsibility, responsiveness, and citizenship in sport," Sport Management Review, Elsevier, vol. 13(3), pages 198-213, August.
    12. Som Sekhar Bhattacharyya & Sumi Jha, 2020. "Explicating micro foundations of corporate social responsibility: a moderated-mediation study of customer, investor and employee roles," International Journal of Ethics and Systems, Emerald Group Publishing Limited, vol. 36(4), pages 619-640, September.
    13. She, Chaoyuan & Michelon, Giovanna, 2019. "Managing stakeholder perceptions: Organized hypocrisy in CSR disclosures on Facebook," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 61(C), pages 54-76.
    14. Ioanna Boulouta & Christos Pitelis, 2014. "Who Needs CSR? The Impact of Corporate Social Responsibility on National Competitiveness," Journal of Business Ethics, Springer, vol. 119(3), pages 349-364, February.
    15. Jaffar Abbas & Shahid Mahmood & Hashim Ali & Muhammad Ali Raza & Ghaffar Ali & Jaffar Aman & Shaher Bano & Mohammad Nurunnabi, 2019. "The Effects of Corporate Social Responsibility Practices and Environmental Factors through a Moderating Role of Social Media Marketing on Sustainable Performance of Business Firms," Sustainability, MDPI, vol. 11(12), pages 1-33, June.
    16. Pies, Ingo & Hielscher, Stefan, 2014. "Miteinander oder Gegeneinander? Zur Verhältnisbestimmung von Unternehmen und zivilgesellschaftlichen Organisationen," Discussion Papers 2014-3, Martin Luther University of Halle-Wittenberg, Chair of Economic Ethics.
    17. Jeremy Moon & Xi Shen, 2010. "CSR in China Research: Salience, Focus and Nature," Journal of Business Ethics, Springer, vol. 94(4), pages 613-629, July.
    18. Barić Andrija, 2017. "Corporate social responsibility and stakeholders: Review of the last decade (2006–2015)," Business Systems Research, Sciendo, vol. 8(1), pages 133-146, March.
    19. Fan, Rui & Xu, Ke & Zhao, Jichang, 2018. "An agent-based model for emotion contagion and competition in online social media," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 495(C), pages 245-259.
    20. Prabhir Poruthiyil, 2013. "Weaning Business Ethics from Strategic Economism: The Development Ethics Perspective," Journal of Business Ethics, Springer, vol. 116(4), pages 735-749, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:telpol:v:43:y:2019:i:5:p:445-460. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/30471/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.