Interaction between the socio-demographic variables of physicians and their patients: Its impact upon patient satisfaction
AbstractAn investigation of resident physician socio-demographic characteristics and how they may interact with patient socio-demographic characteristics to influence satisfaction was done. Physician characteristics of gender, age, marital and parental status, ethnic background, level of training and demonstrated cognitive skills, was compared with similar patient socio-demographics, to ascertain if a patient's preconceived images of who a physician is, rather than what a physician does will impact significantly upon patient satisfaction outcome. Results suggest that patients make these judgments separately from physician socio-demographic variables and support the belief that communication skills are a major determinant of patient satisfaction.
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Bibliographic InfoArticle provided by Elsevier in its journal Social Science & Medicine.
Volume (Year): 19 (1984)
Issue (Month): 2 (January)
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Web page: http://www.elsevier.com/wps/find/journaldescription.cws_home/315/description#description
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- Gravelle, Hugh & Hole, Arne Risa & Santos, Rita, 2011.
"Measuring and testing for gender discrimination in physician pay: English family doctors,"
Journal of Health Economics,
Elsevier, vol. 30(4), pages 660-674, July.
- Hugh Gravelle & Arne Risa Hole & Rita Santos, 2011. "Measuring and testing for gender discrimination in physician pay: English family doctors," Discussion Papers 11/05, Department of Economics, University of York.
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