A multiple goal methodology for evaluating management information systems

The behavior and performance of an organization are intimately tied to the mode and effectiveness of its information processing function. While there is a rapidly expanding level of research concerned with the design, development, and implementation of management information systems (MIS), relatively few approaches to the evaluation and improvement of these systems have been suggested. The current paper develops a multiple goal methodology aimed at filling this gap by evaluating and, if necessary, subsequently modifying any given set of MIS design variables considered capable of enhancing a series of operational and, perhaps, conflicting goals. The methodology is based on a series of significant findings from the MIS design literature. In particular, the procedure incorporates the tripartite of decision type/decision-maker/MIS design into the evaluation process. The methodology is user-based, being flexible with respect to the definition of performance objectives, evaluation measures, design variables, and correction strategies. A brief example applies the methodology to the evaluation of an MIS within a health services organization.