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What matters in citizen satisfaction with police: A meta-analysis

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  • Bolger, Michelle A.
  • Lytle, Daniel J.
  • Bolger, P. Colin

Abstract

While there has been a sizeable amount of research on identifying the correlates of citizen satisfaction with police agencies, that research has not been synthesized to identify patterns across different studies. This study presents the results of a meta-analysis that assessed the predictive strength of the most commonly included correlates of satisfaction with police.

Suggested Citation

  • Bolger, Michelle A. & Lytle, Daniel J. & Bolger, P. Colin, 2021. "What matters in citizen satisfaction with police: A meta-analysis," Journal of Criminal Justice, Elsevier, vol. 72(C).
  • Handle: RePEc:eee:jcjust:v:72:y:2021:i:c:s0047235220302543
    DOI: 10.1016/j.jcrimjus.2020.101760
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    References listed on IDEAS

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    Cited by:

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    2. Ferdik, Frank & Frogge, George & Cooney, Mikaela, 2022. "Exploring further determinants of citizen satisfaction with the police: The role of strain," Journal of Criminal Justice, Elsevier, vol. 81(C).
    3. Michael Mathura, 2022. "Exploring Citizens Perception of the Police Role and Function in a Post-Colonial Nation," Social Sciences, MDPI, vol. 11(10), pages 1-15, October.

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