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The emerging Cloud Dilemma: Balancing innovation with cross-border privacy and outsourcing regulations

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  • Gozman, Daniel
  • Willcocks, Leslie

Abstract

The pervasive adoption of outsourcing and Cloud technologies proceeds apace, but the challenges and risks inherent in Cloud arrangements are causing concern amongst regulators globally. How well prepared are financial services multinationals for regulatory compliance? Cloud based Fintech companies are disrupting traditional banking models, signaling that highly regulated firms must adopt Cloud technologies. The paper focuses on understanding specific risks in relation to Cloud adoption, and the regulations and penalties for non-compliance being put in place. From the findings, we theorize a framework for deciding when to engage strategically with, or avoid Cloud technologies. This helps executives balance the need to innovate with the need to manage compliance risk. We then detail emerging effective practices for managing Cloud based innovation on a sustainable basis. While we focus on global financial services, the analysis applies to all regulated industries, wherever Cloud based innovations impact materially on business-critical services.

Suggested Citation

  • Gozman, Daniel & Willcocks, Leslie, 2019. "The emerging Cloud Dilemma: Balancing innovation with cross-border privacy and outsourcing regulations," Journal of Business Research, Elsevier, vol. 97(C), pages 235-256.
    • Handle: RePEc:eee:jbrese:v:97:y:2019:i:c:p:235-256
    DOI: 10.1016/j.jbusres.2018.06.006
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    References listed on IDEAS

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    Cited by:

    1. Mohammad Taghi Taghavifard & Setareh Majidian, 2022. "Identifying Cloud Computing Risks based on Firm’s Ambidexterity Performance using Fuzzy VIKOR Technique," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 23(1), pages 113-133, March.
    2. Caputo, Andrea & Pizzi, Simone & Pellegrini, Massimiliano M. & Dabić, Marina, 2021. "Digitalization and business models: Where are we going? A science map of the field," Journal of Business Research, Elsevier, vol. 123(C), pages 489-501.
    3. Maria Emilsson & Ulf Ernstson & Linn Gustavsson & Ann Svensson, 2020. "Sustainable Innovations in Small Enterprises for the Transformation of the Primary Healthcare Sector," Sustainability, MDPI, vol. 12(16), pages 1-19, August.
    4. Alaassar, Ahmad & Mention, Anne-Laure & Aas, Tor Helge, 2021. "Exploring a new incubation model for FinTechs: Regulatory sandboxes," Technovation, Elsevier, vol. 103(C).
    5. Centobelli, Piera & Cerchione, Roberto & Maglietta, Amedeo & Oropallo, Eugenio, 2023. "Sailing through a digital and resilient shipbuilding supply chain: An empirical investigation," Journal of Business Research, Elsevier, vol. 158(C).
    6. Ruchika Jain & Satinder Kumar & Kiran Sood & Simon Grima & Ramona Rupeika-Apoga, 2023. "A Systematic Literature Review of the Risk Landscape in Fintech," Risks, MDPI, vol. 11(2), pages 1-15, February.
    7. Marfri Gambal & Aleksandre Asatiani & Julia Kotlarsky, 2022. "Strategic Innovation Through Outsourcing: A Theoretical Review," Papers 2206.00982, arXiv.org.
    8. Yessie Fransiska Lydiana, 2022. "Future Banking In Digital Transformation (DX) Dimension: A Literature Review ," GATR Journals jfbr199, Global Academy of Training and Research (GATR) Enterprise.
    9. Qincheng Zhang & Mingzeng Yang, 2023. "Digital Transformation, Top Management Team Heterogeneity, and Corporate Innovation: Evidence from A Quasi-Natural Experiment in China," Sustainability, MDPI, vol. 15(3), pages 1-23, January.
    10. Jianli Gao & Abu Bakkar Siddik & Sayyed Khawar Abbas & Muhammad Hamayun & Mohammad Masukujjaman & Syed Shah Alam, 2023. "Impact of E-Commerce and Digital Marketing Adoption on the Financial and Sustainability Performance of MSMEs during the COVID-19 Pandemic: An Empirical Study," Sustainability, MDPI, vol. 15(2), pages 1-21, January.
    11. Mohammed Musa Bayero, 2023. "IT Infrastructure, Knowledge Management and Firm Competitiveness: Exploring Mediating Role of IT Outsourcing in Nigeria," International Journal of Global Business and Competitiveness, Springer, vol. 18(1), pages 43-58, June.

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