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Linking unlearning with quality of health services through knowledge corridors

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  • Gutiérrez, Jaime Ortega
  • Cegarra Navarro, Juan G.
  • Cepeda Carrión, Gabriel A.
  • Leal Rodríguez, Antonio L.

Abstract

Over time, knowledge, as other resources, can become obsolete. People within a healthcare system need to update their knowledge to keep pace with the ongoing changes in their operational environment. This research explores unlearning influence on two learning corridors (acquisition and assimilation). Under a dynamic focus on operative personnel (doctors, practitioners, and nurses), this study analyzes the influence of these two individual learning corridors, and how these learning corridors can help home care units (HHUs) align technology and physician–patient knowledge. This research leads to important conclusions about the role of unlearning in knowledge creation. The study considers learning processes and knowledge stocks (technology and physician–patient knowledge) deriving from the relationship between HHU practitioners (doctors and nurses) and patients. This study examines how an unlearning context can help HHUs embrace knowledge corridors through an empirical study of 117 HHU members in the Spanish home care sector.

Suggested Citation

  • Gutiérrez, Jaime Ortega & Cegarra Navarro, Juan G. & Cepeda Carrión, Gabriel A. & Leal Rodríguez, Antonio L., 2015. "Linking unlearning with quality of health services through knowledge corridors," Journal of Business Research, Elsevier, vol. 68(4), pages 815-822.
    • Handle: RePEc:eee:jbrese:v:68:y:2015:i:4:p:815-822
    DOI: 10.1016/j.jbusres.2014.11.034
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    2. Jafari-Sadeghi, Vahid & Amoozad Mahdiraji, Hannan & Busso, Donatella & Yahiaoui, Dorra, 2022. "Towards agility in international high-tech SMEs: Exploring key drivers and main outcomes of dynamic capabilities," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    3. Cegarra-Sánchez, Jorge & Cegarra-Navarro, Juan-Gabriel & Chinnaswamy, Anitha K & Wensley, Anthony, 2020. "Exploitation and exploration of knowledge: An ambidextrous context for the successful adoption of telemedicine technologies," Technological Forecasting and Social Change, Elsevier, vol. 157(C).
    4. Cegarra-Navarro, Juan-Gabriel & Soto-Acosta, Pedro & Wensley, Anthony K.P., 2016. "Structured knowledge processes and firm performance: The role of organizational agility," Journal of Business Research, Elsevier, vol. 69(5), pages 1544-1549.

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