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Pandemic information support lifecycle: Evidence from the evolution of mobile apps during COVID-19

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  • Kalgotra, Pankush
  • Gupta, Ashish
  • Sharda, Ramesh

Abstract

Information sharing and consumption play an important role during a pandemic in managing constrained resources and devising effective plans to minimize a pandemic’s impact. The type of support extended by information also changes as a pandemic evolves. In this paper, we present a novel framework to understand the different types of information support needed during a pandemic crisis. Adapting phases from the pandemic crisis management lifecycle, we propose five different overlapping phases of our proposed Pandemic Information Support Lifecycle (PISL): awareness information support, preventive care information support, active information support, confidence-building information support and evaluation information support. To validate the proposed PISL, we examine the evolution of new mobile apps during the current COVID-19 pandemic by developing a taxonomy for mobile app-based information support. The proposed lifecycle presents future phases of information support for the ongoing COVID-19 pandemic, while identifying specific areas that need additional research and mobile-based information support development.

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  • Kalgotra, Pankush & Gupta, Ashish & Sharda, Ramesh, 2021. "Pandemic information support lifecycle: Evidence from the evolution of mobile apps during COVID-19," Journal of Business Research, Elsevier, vol. 134(C), pages 540-559.
    • Handle: RePEc:eee:jbrese:v:134:y:2021:i:c:p:540-559
    DOI: 10.1016/j.jbusres.2021.06.002
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    2. Liu, Yunqiang & Liu, Sha & Ye, Deping & Tang, Hong & Wang, Fang, 2022. "Dynamic impact of negative public sentiment on agricultural product prices during COVID-19," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).

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