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April 2010 UK Airspace closure: Experience and impact on the UK’s air-travelling public and implications for future travel

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  • Miller, Servel A.

Abstract

Ash emitted from the Eyjafjallajökull Icelandic volcano resulted in the closure UK’s airspace in 2010. This research highlights passengers experience throughout the crisis and it is impacted on their wellbeing. Analysis of a survey shows that just 90% of respondents highlighted the failure of airline, travel agencies and/or government to provide timely and appropriate information. The airspace closure also caused adverse health impacts, with 79% of respondents highlighting this as a concern. Although passengers were greatly inconvenienced and had a negative experience, seventy-nine percent of respondents indicated that the crisis had little or no impact on their decision to fly in the future.

Suggested Citation

  • Miller, Servel A., 2011. "April 2010 UK Airspace closure: Experience and impact on the UK’s air-travelling public and implications for future travel," Journal of Air Transport Management, Elsevier, vol. 17(5), pages 296-301.
    • Handle: RePEc:eee:jaitra:v:17:y:2011:i:5:p:296-301
    DOI: 10.1016/j.jairtraman.2011.03.008
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    References listed on IDEAS

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    1. Chang, Yu-Wei & Chang, Yu-Hern, 2010. "Does service recovery affect satisfaction and customer loyalty? An empirical study of airline services," Journal of Air Transport Management, Elsevier, vol. 16(6), pages 340-342.
    2. Hätty, Holger & Hollmeier, Sebastian, 2003. "Airline strategy in the 2001/2002 crisis—the Lufthansa example," Journal of Air Transport Management, Elsevier, vol. 9(1), pages 51-55.
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    Cited by:

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    3. Kvizda, Martin & Seidenglanz, Daniel, 2014. "Out of Prague: a week-long intermodal shift from air to rail transport after Iceland’s Eyjafjallajökull erupted in 2010," Journal of Transport Geography, Elsevier, vol. 37(C), pages 102-111.
    4. Castillo-Manzano, José I. & López-Valpuesta, Lourdes & Pedregal, Diego J., 2012. "What role will hubs play in the LCC point-to-point connections era? The Spanish experience," Journal of Transport Geography, Elsevier, vol. 24(C), pages 262-270.

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