IDEAS home Printed from https://ideas.repec.org/a/eee/ininma/v63y2022ics026840122100133x.html
   My bibliography  Save this article

Mobile communication and use behavior of the urban poor in a developing country: A field study in Malaysia

Author

Listed:
  • Vaithilingam, Santha
  • Nair, Mahendhiran
  • Macharia, Mary
  • Venkatesh, Viswanath

Abstract

We developed a contextualized model to predict the use of technology among the urban poor. Based on the core idea that, in developing countries, the urban poor face different challenges from those of the rural poor, we argued that five key facilitating conditions (FC)—namely, infrastructure, technical and support services, legal and regulatory framework, financial factors and affordability, and self-efficacy—are the central drivers of both non-instrumental and instrumental use of mobile devices. Situated in the unified theory of acceptance and use of technology (UTAUT), these FC were found to be important drivers in our study conducted among 396 mobile phone users in a poor urban area in Malaysia. In addition to extending a key UTAUT construct to an important context, our results have important practical implications, in that, to increase non-instrumental and instrumental use, careful attention should be given to co-development of mobile phone friendly policies pertaining to FC in developing countries.

Suggested Citation

  • Vaithilingam, Santha & Nair, Mahendhiran & Macharia, Mary & Venkatesh, Viswanath, 2022. "Mobile communication and use behavior of the urban poor in a developing country: A field study in Malaysia," International Journal of Information Management, Elsevier, vol. 63(C).
    • Handle: RePEc:eee:ininma:v:63:y:2022:i:c:s026840122100133x
    DOI: 10.1016/j.ijinfomgt.2021.102440
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S026840122100133X
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ijinfomgt.2021.102440?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Nourallah, Mustafa, 2023. "One size does not fit all: Young retail investors’ initial trust in financial robo-advisors," Journal of Business Research, Elsevier, vol. 156(C).
    2. Wang, Bo & Yang, Zihan & Le Hoa Pham, Thi & Deng, Nana & Du, Heran, 2023. "Can social impacts promote residents’ pro-environmental intentions and behaviour: Evidence from large-scale demand response experiment in China," Applied Energy, Elsevier, vol. 340(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ininma:v:63:y:2022:i:c:s026840122100133x. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/international-journal-of-information-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.