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Green practices of the hotel industry: Analysis through the windows of smart tourism system

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  • Kim, Jin-Young
  • Hlee, Sunyoung
  • Joun, Youhee

Abstract

Inspired by the generative characteristics of information on online travel review systems, this study revisits the relationship between the hotel industry’s green practices and customer satisfaction in a more realistic setting. The results show that although a higher intensity of green practices enhances customer satisfaction, it does so only indirectly, through perceived relative quality. From these findings, we provide useful implications for the hotel industry. We also suggest further research to conceptualize the generativity of the information system’s content both in general and in the context of the smart tourism system.

Suggested Citation

  • Kim, Jin-Young & Hlee, Sunyoung & Joun, Youhee, 2016. "Green practices of the hotel industry: Analysis through the windows of smart tourism system," International Journal of Information Management, Elsevier, vol. 36(6), pages 1340-1349.
    • Handle: RePEc:eee:ininma:v:36:y:2016:i:6:p:1340-1349
    DOI: 10.1016/j.ijinfomgt.2016.05.001
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    Cited by:

    1. Kusa, Rafał & Suder, Marcin & Duda, Joanna, 2023. "Impact of greening on performance in the hospitality industry: Moderating effect of flexibility and inter-organizational cooperation," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    2. Saito, Taiga & Takahashi, Akihiko & Koide, Noriaki & Ichifuji, Yu, 2019. "Application of online booking data to hotel revenue management," International Journal of Information Management, Elsevier, vol. 46(C), pages 37-53.
    3. Shivam Gupta & Sachin Modgil & Choong-Ki Lee & Uthayasankar Sivarajah, 2023. "The future is yesterday: Use of AI-driven facial recognition to enhance value in the travel and tourism industry," Information Systems Frontiers, Springer, vol. 25(3), pages 1179-1195, June.
    4. Arenas, Alvaro E. & Goh, Jie Mein & Urueña, Alberto, 2019. "How does IT affect design centricity approaches: Evidence from Spain’s smart tourism ecosystem," International Journal of Information Management, Elsevier, vol. 45(C), pages 149-162.

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