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Web-enabled supply chain management: Key antecedents and performance impacts

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  • Ranganathan, C.
  • Teo, Thompson S.H.
  • Dhaliwal, Jasbir

Abstract

Despite increased interest and growing investments in web-based supply chain management (SCM) applications, firms face numerous challenges in successfully web-enabling their SCM activities. In this research, we focus on two main objectives – (i) to understand the key antecedents that affect the web-enablement of SCM activities; (ii) to document the performance impacts of web-enabled SCM efforts. Based on a large-scale, questionnaire survey of North American organizations, we assessed the influence of six factors namely – supplier synergy, information intensity, managerial IT knowledge, interoperable IT infrastructure, perceived IT returns on investments (ROI) and formal governance mechanisms – on the extent of web-enabled SCM. Our results revealed a strong positive influence of supplier synergy, information intensity, managerial IT knowledge, inter-operability and formal governance mechanisms on the extent of web-enabled SCM. We also found a negative association between relative cost–benefit perceptions and the extent of web-enabled SCM. Further, we also found strong positive association between extent of web-enabled SCM and the benefits realized from SCM efforts. We discuss the implications of our results for research and practice.

Suggested Citation

  • Ranganathan, C. & Teo, Thompson S.H. & Dhaliwal, Jasbir, 2011. "Web-enabled supply chain management: Key antecedents and performance impacts," International Journal of Information Management, Elsevier, vol. 31(6), pages 533-545.
    • Handle: RePEc:eee:ininma:v:31:y:2011:i:6:p:533-545
    DOI: 10.1016/j.ijinfomgt.2011.02.004
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