IDEAS home Printed from https://ideas.repec.org/a/eee/ininma/v31y2011i5p480-485.html
   My bibliography  Save this article

Stakeholder analysis is key to client–supplier relationships of global outsourcing project success

Author

Listed:
  • Berger, Hilary
  • Lewis, Clare

Abstract

Outsourcing as a logical consequence of globalization has caused a shift towards the integration of labour forces where communications play a significant role in the success of outsourcing partnerships. Utilizing the lens of an outsourced telecommunications case study we examine how a problematic client–supplier relationship across global loci was transformed by implementing a stakeholder analysis. We discuss how ineffectual project communications caused confusion, disinterest and apathy of client stakeholders challenging the outsourcing partnership. Our insight evidences not only the necessity to transparently address cultural challenges but emphasizes a crucial need to explicitly validate the different audiences. From the increased clarity and purpose provided it proved possible to instigate solutions such that real benefits to the project were realised. We suggest a number of key learning points as ‘lessons learnt’ to enlighten current and future practice of outsourcing relationships across global projects.

Suggested Citation

  • Berger, Hilary & Lewis, Clare, 2011. "Stakeholder analysis is key to client–supplier relationships of global outsourcing project success," International Journal of Information Management, Elsevier, vol. 31(5), pages 480-485.
    • Handle: RePEc:eee:ininma:v:31:y:2011:i:5:p:480-485
    DOI: 10.1016/j.ijinfomgt.2011.06.001
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0268401211000685
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ijinfomgt.2011.06.001?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Thomas A. Kochan & Saul A. Rubinstein, 2000. "Toward a Stakeholder Theory of the Firm: The Saturn Partnership," Organization Science, INFORMS, vol. 11(4), pages 367-386, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kim, Yong Jin & Lee, Jong Man & Koo, Chulmo & Nam, Kichan, 2013. "The role of governance effectiveness in explaining IT outsourcing performance," International Journal of Information Management, Elsevier, vol. 33(5), pages 850-860.
    2. Deng, Chun-Ping & Mao, Ji-Ye & Wang, Guo-Shun, 2013. "An empirical study on the source of vendors’ relational performance in offshore information systems outsourcing," International Journal of Information Management, Elsevier, vol. 33(1), pages 10-19.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Viveros, Hector, 2017. "Unpacking stakeholder mechanisms to influence corporate social responsibility in the mining sector," Resources Policy, Elsevier, vol. 51(C), pages 1-12.
    2. Mauro Sciarelli & Mario Tani & Giovanni Landi & Ornella Papaluca, 2019. "The Impact of Social Responsibility Disclosure on Corporate Financial Health: Evidences from Some Italian Public Companies," International Business Research, Canadian Center of Science and Education, vol. 12(3), pages 109-122, March.
    3. Fali Huang & Peter Cappelli, 2006. "Employee Screening: Theory and Evidence," NBER Working Papers 12071, National Bureau of Economic Research, Inc.
    4. Carlos Ferro-Soto & Luz Amparo Macías-Quintana & Paula Vázquez-Rodríguez, 2018. "Effect of Stakeholders-Oriented Behavior on the Performance of Sustainable Business," Sustainability, MDPI, vol. 10(12), pages 1-27, December.
    5. Nudurupati, Sai Sudhakar & Bhattacharya, Arijit & Lascelles, David & Caton, Nicholas, 2015. "Strategic sourcing with multi-stakeholders through value co-creation: An evidence from global health care company," International Journal of Production Economics, Elsevier, vol. 166(C), pages 248-257.
    6. Gallo, Giorgio, 2004. "Operations research and ethics: Responsibility, sharing and cooperation," European Journal of Operational Research, Elsevier, vol. 153(2), pages 468-476, March.
    7. Siebold, Nicole & Oelrich, Sebastian & Roche, Olivier P., 2023. "“I Am Your Partner, Am I Not?” An inquiry into stakeholder inclusion in platform organizations in times of crisis," Journal of Business Research, Elsevier, vol. 160(C).
    8. Mühlbacher, Hans & Böbel, Ingo, 2019. "From zero-sum to win-win - Organisational conditions for successful shared value strategy implementation," European Management Journal, Elsevier, vol. 37(3), pages 313-324.
    9. Helin, Sven & Jensen, Tommy & Sandström, Johan, 2013. "“Like a battalion of tanks”: A critical analysis of stakeholder management," Scandinavian Journal of Management, Elsevier, vol. 29(3), pages 209-218.
    10. Aspers, Patrik, 2009. "How are markets made?," MPIfG Working Paper 09/2, Max Planck Institute for the Study of Societies.
    11. Youness Frichi & Fouad Jawab & Said Boutahari, 2019. "The Mixed-Method 5W2D Approach for Health System Stakeholders Analysis in Quality of Care: An Application to the Moroccan Context," IJERPH, MDPI, vol. 16(16), pages 1-25, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ininma:v:31:y:2011:i:5:p:480-485. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/international-journal-of-information-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.