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Patient satisfaction, e-health and the evolution of the patient–general practitioner relationship: Evidence from an Italian survey

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  • De Rosis, Sabina
  • Barsanti, Sara

Abstract

Scientific and public interest in the use of the Internet for health-related purposes has grown considerably. Concerns regarding its impact on patient–doctor relationship and risks for patients have inflamed the debate. Literature provides scarce evidence in this field. This paper investigates whether a patient’s decision to use the web also depends on previous experience and satisfaction with healthcare.

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  • De Rosis, Sabina & Barsanti, Sara, 2016. "Patient satisfaction, e-health and the evolution of the patient–general practitioner relationship: Evidence from an Italian survey," Health Policy, Elsevier, vol. 120(11), pages 1279-1292.
    • Handle: RePEc:eee:hepoli:v:120:y:2016:i:11:p:1279-1292
    DOI: 10.1016/j.healthpol.2016.09.012
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    References listed on IDEAS

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