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Equilibrium joining strategies in batch service queueing systems

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  • Bountali, Olga
  • Economou, Antonis

Abstract

We consider strategic customers in a Markovian queue with batch services. We derive customer equilibrium strategies, regarding the joining/balking dilemma, in two cases with respect to the information provided upon arrival, unobservable and observable. In contrast to models with single services, a customer’s decision to join induces both positive and negative externalities to other customers. This fact leads to an intricate mixture of Follow-The-Crowd and Avoid-The-Crowd behavior and possibly multiple equilibrium strategies. Moreover, we discuss the effects of the two levels of information and the batch size on the strategic behavior of the customers and on the overall social welfare. Finally, we present several numerical experiments that reveal important differences in the strategic behavior of customers in batch service systems, in juxtaposition to single service systems.

Suggested Citation

  • Bountali, Olga & Economou, Antonis, 2017. "Equilibrium joining strategies in batch service queueing systems," European Journal of Operational Research, Elsevier, vol. 260(3), pages 1142-1151.
    • Handle: RePEc:eee:ejores:v:260:y:2017:i:3:p:1142-1151
    DOI: 10.1016/j.ejor.2017.01.024
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    References listed on IDEAS

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    1. Ziani, Sofiane & Rahmoune, Fazia & Radjef, Mohammed Said, 2015. "Customers’ strategic behavior in batch arrivals M2/M/1 queue," European Journal of Operational Research, Elsevier, vol. 247(3), pages 895-903.
    2. Antonis Economou & Athanasia Manou, 2013. "Equilibrium balking strategies for a clearing queueing system in alternating environment," Annals of Operations Research, Springer, vol. 208(1), pages 489-514, September.
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    4. Shone, Rob & Knight, Vincent A. & Williams, Janet E., 2013. "Comparisons between observable and unobservable M/M/1 queues with respect to optimal customer behavior," European Journal of Operational Research, Elsevier, vol. 227(1), pages 133-141.
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    8. Guo, Pengfei & Hassin, Refael, 2012. "Strategic behavior and social optimization in Markovian vacation queues: The case of heterogeneous customers," European Journal of Operational Research, Elsevier, vol. 222(2), pages 278-286.
    9. Dimitrakopoulos, Y. & Burnetas, A.N., 2016. "Customer equilibrium and optimal strategies in an M/M/1 queue with dynamic service control," European Journal of Operational Research, Elsevier, vol. 252(2), pages 477-486.
    10. Pengfei Guo & Refael Hassin, 2011. "Strategic Behavior and Social Optimization in Markovian Vacation Queues," Operations Research, INFORMS, vol. 59(4), pages 986-997, August.
    11. Wang, Jinting & Zhang, Feng, 2013. "Strategic joining in M/M/1 retrial queues," European Journal of Operational Research, Elsevier, vol. 230(1), pages 76-87.
    12. Boudali, Olga & Economou, Antonis, 2012. "Optimal and equilibrium balking strategies in the single server Markovian queue with catastrophes," European Journal of Operational Research, Elsevier, vol. 218(3), pages 708-715.
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    Cited by:

    1. Xianyue Shi & Liwei Liu, 2023. "Equilibrium Joining Strategies in the Retrial Queue with Two Classes of Customers and Delayed Vacations," Methodology and Computing in Applied Probability, Springer, vol. 25(2), pages 1-27, June.
    2. Legros, Benjamin, 2021. "Routing analyses for call centers with human and automated services," International Journal of Production Economics, Elsevier, vol. 240(C).
    3. Jens Baetens & Bart Steyaert & Dieter Claeys & Herwig Bruneel, 2020. "System occupancy in a multiclass batch-service queueing system with limited variable service capacity," Annals of Operations Research, Springer, vol. 293(1), pages 3-26, October.
    4. Jain, Madhu & Dhibar, Sibasish, 2023. "ANFIS and metaheuristic optimization for strategic joining policy with re-attempt and vacation," Mathematics and Computers in Simulation (MATCOM), Elsevier, vol. 211(C), pages 57-84.
    5. Olga Bountali & Antonis Economou, 2019. "Strategic customer behavior in a two-stage batch processing system," Queueing Systems: Theory and Applications, Springer, vol. 93(1), pages 3-29, October.
    6. Olga Bountali & Antonis Economou, 2019. "Equilibrium threshold joining strategies in partially observable batch service queueing systems," Annals of Operations Research, Springer, vol. 277(2), pages 231-253, June.
    7. Hanukov, Gabi & Avinadav, Tal & Chernonog, Tatyana & Yechiali, Uri, 2020. "A service system with perishable products where customers are either fastidious or strategic," International Journal of Production Economics, Elsevier, vol. 228(C).
    8. Hanukov, Gabi, 2022. "Improving efficiency of service systems by performing a part of the service without the customer's presence," European Journal of Operational Research, Elsevier, vol. 302(2), pages 606-620.
    9. Shan Gao & Hua Dong & Xianchao Wang, 2021. "Equilibrium and pricing analysis for an unreliable retrial queue with limited idle period and single vacation," Operational Research, Springer, vol. 21(1), pages 621-643, March.
    10. Benjamin Legros, 2021. "Routing analyses for call centers with human and automated services," Post-Print hal-03605426, HAL.
    11. Dimitrios Logothetis & Antonis Economou, 2023. "The impact of information on transportation systems with strategic customers," Production and Operations Management, Production and Operations Management Society, vol. 32(7), pages 2189-2206, July.
    12. Nimrod Dvir & Refael Hassin & Uri Yechiali, 2020. "Strategic behaviour in a tandem queue with alternating server," Queueing Systems: Theory and Applications, Springer, vol. 96(3), pages 205-244, December.
    13. Zaiming Liu & Can Cao & Shan Gao, 2019. "Equilibrium Joining Strategies in the Geo / Geo K /1 Queueing System," Mathematics, MDPI, vol. 7(11), pages 1-16, November.
    14. Hassin, Refael & Roet-Green, Ricky, 2018. "Cascade equilibrium strategies in a two-server queueing system with inspection cost," European Journal of Operational Research, Elsevier, vol. 267(3), pages 1014-1026.
    15. Chai, Xudong & Liu, Liwei & Chang, Baoxian & Jiang, Tao & Wang, Zhen, 2019. "On a batch matching system with impatient servers and boundedly rational customers," Applied Mathematics and Computation, Elsevier, vol. 354(C), pages 308-328.
    16. Ayane Nakamura & Tuan Phung-Duc, 2023. "Equilibrium Analysis for Batch Service Queueing Systems with Strategic Choice of Batch Size," Mathematics, MDPI, vol. 11(18), pages 1-22, September.
    17. Tzvi Alon & Moshe Haviv, 2023. "Choosing a batch to be processed," Annals of Operations Research, Springer, vol. 326(1), pages 67-87, July.

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